About this opportunity
Tata Consultancy Services lists this Technical Lead opportunity in reston, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
ServiceNow Technical Lead / Platform Lead
Must Have Technical/Functional Skills
Strong hands-on experience leading ServiceNow implementations and enhancements across ITSM and CMDB (data model, discovery/alignment, service mapping fundamentals).
ServiceNow technical leadership: platform standards, application scope strategy, update sets/app repo, code review, and release governance.
Strong scripting and configuration skills (Business Rules, Script Includes, Client Scripts, Flow Designer/Workflow) with performance-aware design.
Integration experience (REST/SOAP, integration patterns, authentication, error handling); familiarity with MID Server and enterprise integrations is a plus.
Experience with ServiceNow upgrade planning, impact assessment, testing strategy, and deployment best practices.
Functional understanding of telecom domain concepts (OSS/BSS, order management/orchestration, fulfillment, billing) to translate business needs into platform solutions.
Strong stakeholder management, documentation, and communication skills; able to lead workshops and drive decisions.
Certifications: CSA, CAD (preferred); CIS-EM or other CIS (good-to-have).
Roles & Responsibilities
Lead end-to-end delivery for ServiceNow initiatives: requirements discovery, solution design, configuration/development, testing, and deployment.
Own platform technical design decisions and ensure adherence to ServiceNow best practices, security (ACLs), and performance standards.
Design and govern integrations and data flows; ensure robust error handling, monitoring hooks, and documentation.
Plan and execute upgrades/patches: impact analysis, regression testing coordination, release readiness, and change governance.
Mentor developers/admins, perform technical reviews, and drive reusable patterns, automation, and platform hygiene.
Partner with operations to ensure smooth production releases and ongoing platform health (basic monitoring/alerts and continuous improvement).
Generic Managerial Skills (if any)
Own and drive incident communications with cross-functional stakeholders (business, operations, engineering).
Coordinate across onshore/offshore teams and vendors to restore service quickly and safely.
Strong prioritization, decision-making under pressure, and continuous-improvement mindset. Bachelor's degree in computer science/engineering/information systems or similar technical area
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Matern al & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $ - a year
Qualifications
BACHELOR OF COMPUTER SCIENCE
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Worksite address
reston, VA, 22090, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.