About this opportunity
RENSON N.A., INC. lists this Technical Lead: Solutions & Field Support opportunity in carrollton, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Renson North America is seeking a skilled Technical Lead to join our growing team. Renson is a global leader in innovative, design‑driven outdoor living solutions, recognized for excellence in quality, architecture, and product innovation. At Renson North America, we foster a collaborative and entrepreneurial environment where ideas are valued, contributions matter, and team members have the opportunity to grow through high‑impact architectural projects.
The Technical Manager (Sales & Product Support) serves as the central technical authority supporting sales, product development, and service operations across North America.
This role bridges the gap between customers, sales teams, and technical functions by providing expert guidance on product applications, supporting complex projects, and driving continuous improvement of products and processes. The position combines hands-on technical support, training, and field involvement with strategic responsibilities such as product adaptation, partner support, and market feedback.
DUTIES AND RESPONSIBILITIES
Provide technical guidance to sales teams, customers, architects, and designers throughout the project lifecycle
Support pre-sales activities by reviewing specifications, recommending solutions, and assisting with complex or non-standard configurations
Translate complex technical information into clear, practical solutions tailored to customer needs
Participate in client meetings and support the closing of complex or high-value opportunities
Act as a key technical point of contact for dealers and partners across North America
Support inquiries related to product applications, configurations, and troubleshooting
Ensure alignment between sales, service, and technical expectations to improve the overall customer experience
Develop and deliver technical training programs, including onboarding sessions, webinars, and academies
Provide on-site support for installations and critical projects as needed
Mentor team members and promote knowledge sharing to ensure consistent technical competency across stakeholders
Support the resolution of escalated service issues and jobsite challenges
Analyze recurring technical issues and collaborate with production and engineering teams to drive product and process improvements
Support the adaptation of products for the North American market, ensuring compliance with local standards and customer expectations
Collaborate with HQ, engineering, and production teams on product improvements and feasibility
Contribute to product development initiatives, including testing and validation
Provide structured feedback on market trends, customer needs, and competitive insights
Review and maintain technical documentation, including installation manuals, price books, and training materials
Ensure accuracy, clarity, and usability of all technical resources
Support the development of tools and processes that improve internal and external efficiency
Support trade show planning, including booth setup, technical content, and product demonstrations
Represent the company at industry events and customer engagements
Contribute to strengthening the company’s technical credibility and market presence
Perform other related duties as assigned by management
QUALIFICATIONS
Education, Experience, Knowledge
Bachelor’s degree in Engineering, Construction Management, Architecture, or related field (or equivalent experience)
Minimum 5–10 years of experience in technical sales, product management, or technical support within construction, manufacturing, or building systems
Strong understanding of product application, installation processes, and project management
Experience working with cross-functional teams and international stakeholders preferred
Certificates, Licenses, Registrations
Relevant technical certifications or training (preferred but not required)
PHYSICAL REQUIREMENTS
Regular walking and standing, including on job sites and in factory environments
Occasional lifting of materials (up to 25 pounds)
Ability to travel and attend field visits, including outdoor conditions
SPECIAL REQUIREMENTS
Language Skills
Ability to read, analyze, and interpret technical documents and project specifications
Ability to communicate effectively with customers, partners, and internal teams
Computer Skills
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Experience with CRM systems and technical software tools preferred
Mathematical Skills
Ability to calculate measurements, ratios, and technical specifications relevant to projects
Reasoning Ability
Strong problem-solving skills with the ability to handle complex technical challenges
Ability to interpret technical drawings and adapt solutions to real-world applications
WORK ENVIRONMENT
Combination of office, remote, and field-based work
Exposure to factory environments, job sites, and varying weather conditions
Moderate to occasionally loud work environments
TRAVEL, WORK HOURS, SUPERVISION
Travel: Approximately 20–40% travel (customer sites, training, trade shows)
Work Hours:
Full time
Flexibility based on project and travel needs
Supervisory Responsibilities: None.
COMPENSATION AND BENEFITS
Compensation
Full-time, exempt.
Salary range to be determined per approved compensation structure.
Medical, dental, and vision insurance
401(k) with company match
Paid vacation and holidays
Additional benefits per company policy
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Worksite address
carrollton, TX, 75011, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.