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Job description
Job Title: Technical Product Manager
Location: Seattle, WA
Duration: 6 Months
Key Responsibilities:
Administer and optimize Amazon Connect contact flows, routing profiles, queues, hours of operation, and quick connects.
Manage users, security profiles, IAM policies, permissions, and access controls.
Monitor platform health, troubleshoot issues, and maintain high availability.
Configure reporting dashboards, CTRs, and operational metrics.
Provide architectural recommendations and identify automation/integration opportunities.
Work with AWS Lambda, Lex, S3, CloudWatch, Kinesis, and DynamoDB integrations.
Create SOPs, runbooks, and best practices; mentor team members.
Collaborate with technical and business stakeholders to support Connect operations.
Required Skills:
5+ years hands-on Amazon Connect production administration
Strong experience with Contact Flows, Routing Profiles, Queues, Hours of Operation, Quick Connects
IAM, security profiles, permissions, and access controls
AWS services: Lambda, S3, CloudWatch, Kinesis
Strong troubleshooting and communication skills
Preferred:
Amazon Connect APIs, Streams API, Contact Lens
Amazon Lex, Lambda, DynamoDB integrations
WFM integrations
BPO/contact center experience
Telephony concepts: SIP, PSTN, DID
Key Skills: Product Manager, Amazon Connect, API
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Worksite address
seattle, WA, 98127, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.