About this opportunity
ACI Worldwide lists this Technical Program Manager opportunity in omaha, Nebraska. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
TECHNICAL PROGRAM MANAGER
JOB PURPOSE
The Technical Program Manager is an individual contributor responsible for implementing portfolio management processes, configuring work management systems, and delivering data analytics that enable portfolio visibility and decision-making. Reporting to a Process or Software Director, this role translates strategic portfolio objectives into operational reality through hands-on process design, workflow engineering, and metrics development.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Portfolio Process Implementation
Design and implement standardized intake workflows, prioritization frameworks, and governance processes
Create comprehensive documentation including RACI matrices, SOPs, workflow diagrams, and training materials
Establish quarterly planning mechanics including PI Planning ceremonies, capacity sessions, and retrospectives
Drive process adoption through change management, training delivery, and creation of self-service knowledge bases
Conduct process audits, implement corrective actions, and maintain process versioning
Partner with Agile coaches to integrate portfolio processes with team-level ceremonies
Workflow Tool Engineering Configure organizational structures, boards, queries, dashboards, and work item hierarchies
Implement automation rules, pipeline integrations, and custom process templates
Create stakeholder-specific dashboards and queries using native widgets and Power BI integration
User Support & Training: Provide Tier 2/3 technical support for complex tool platform issues(Azure Devops, Jira, PowerBI, etc)
Develop and deliver training programs from basic orientation to advanced configuration
Create comprehensive documentation including guides, FAQs, and video tutorials
Establish office hours and mentor Portfolio Analysts on platform capabilities
Data Analytics & Business Intelligence
Architect dashboard suites for executives, program managers, and delivery teams
Implement portfolio health dashboards tracking initiatives, milestones, risks, and budget
Deploy DORA metrics (deployment frequency, lead time, MTTR, change failure rate)
Establish flow metrics (cycle time, throughput, WIP, flow efficiency)
Generate budget tracking reports with variance analysis and burn-rate projections
Create executive presentations distilling complex data into clear narratives
Implement data validation rules, quality scoring, and data dictionaries
Develop predictive models for project completion forecasting
Portfolio Coordination
Coordinate logistics for quarterly planning events
Document governance meetings and track action items
Maintain master schedules and identify scheduling conflicts
Support vendor management and change management communications
Lead PI Planning, sprint ceremonies, and continuous improvement initiatives for the Biller Portfolio
Guide software initiatives from concept to launch ensuring alignment with strategic objectives and business outcomes
Oversee SDLC execution from requirements through development, testing, release, and post-launch optimization
QUALIFICATIONS
Education
Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or related field
Equivalent experience (5+ years) may substitute for degree
Experience
2-5 years in program management, portfolio operations, or PMO functions
Hands-on experience administering Azure DevOps, Jira, or Smartsheet
Experience configuring workflows, dashboards, and reports in work management systems
Experience with Power BI, Tableau, or similar BI tools
Experience supporting agile teams (Scrum, Kanban, SAFe)
Experience implementing or improving portfolio management processes
Technical Skills
Workflow Tool Administration:
Strong proficiency in Azure DevOps (boards, queries, dashboards, process templates)
Strong proficiency in Jira (workflow designer, schemes, JQL, automation, Portfolio)
Working knowledge of Smartsheet and API/webhook concepts
Data & Analytics: Advanced Excel (pivot tables, VLOOKUP, Power Query, macros)
Proficiency with Power BI (data modeling, DAX, visualization)
Strong SQL skills for querying databases
Understanding of data quality and validation principles
Use of AI for analytics, analysis and content preparation
Methodologies: Portfolio management (balancing, prioritization, capacity management, governance)
Agile methodologies (Scrum, Kanban, SAFe)
ITIL/ITSM frameworks
PMI/PMBOK principles
DevOps practices
Metrics: Flow metrics (cycle time, lead time, throughput, WIP)
DORA metrics and engineering productivity measurement
Capacity planning and resource loading
Financial metrics (NPV, ROI, burn rate, variance analysis)
Professional Skills
Strong analytical and problem-solving abilities
Excellent written and verbal communication
Ability to adapt communication style to different audiences
Facilitation skills for working sessions
Attention to detail in configuration and documentation
Customer-service orientation
Works independently with minimal supervision
PREFERRED QUALIFICATIONS
Advanced degree (MBA, MS in related field)
3-5+ years of portfolio management operations experience
PMP, CAPM, or agile certifications (CSM, SAFe, PMI-ACP)
Atlassian or Microsoft platform certifications
Power BI or data analytics certifications
ITIL Foundation or Lean Six Sigma certifications
Experience in payments, financial services, or regulated industries
Programming/scripting knowledge (Python, PowerShell, Groovy)
Intermediate SQL skills
Experience implementing DORA or flow metrics programs
Experience with enterprise portfolio management tools (Planview, ServiceNow PPM)
COMPETENCIES
Technical Process design and implementation
Systems configuration and administration
Data analysis and visualization
Portfolio and agile methodologies
Professional Communication excellence
Stakeholder collaboration
Problem-solving and critical thinking
Continuous improvement mindset
Accountability and ownership
Adaptability and resilience
WORK ENVIRONMENT Hybrid work model (2-3 days in-office per week)
Candidates based in Omaha, NE or Norcross, GA strongly preferred
Standard office environment with ergonomic workstation
80% computer work, 15% meetings, 5% learning/development
Minimal travel (5-10% annually)
Prolonged computer use with repetitive keyboard/mouse work
EQUAL OPPORTUNITY STATEMENT
ACI Worldwide is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
LEGAL DISCLAIMERS
Compliance & Ethics: Adherence to ACI's Code of Business Conduct and Ethics required. Complete annual compliance training.
Security & Data Protection: This position involves access to sensitive information. Comply with ACI's security policies and data protection regulations (GDPR, CCPA).
Work Authorization: Must be legally authorized to work in US/Canada. ACI does not sponsor visas for this position.
Background Screening: Successful completion of background checks required.
Accessibility: ACI provides reasonable accommodations for qualified individuals with disabilities. Contact HR for assistance.
Position Description: This describes the general nature of work performed. Responsibilities may change based on business needs.
About Us
ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.
Worksite address
omaha, NE, 68197, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.