About this opportunity
Enterprise Solutions Inc. lists this Technical Project Manager – Contact Center Technologies (CCAI) opportunity in tampa, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Role: Technical Project Manager – Contact Center Technologies (CCAI)
Location: Any nearby client office (USA)
Duration: 12+ months contract
Pay Range: $60-$65/Hour
Work Mode: ONSITE (5 days / Week)
We welcome candidates with all U.S. work authorization types, provided they are legally authorized to work in the United States.
Lead end-to-end delivery of large-scale Contact Center Transformation programs, from strategy, planning, and roadmap definition through deployment and operational stabilization.
Independently manage project scope, requirements, schedules, risks, dependencies, budgets, and stakeholder communications across multiple workstreams.
Drive implementation and modernization initiatives involving Google CCAI, Dialogflow CX/ES, Agent Assist, CCAI Insights, IVR, telephony, chat, and analytics platforms.
Lead the technical design and deployment of AI-powered customer experiences, including conversational AI, virtual agents, self-service journeys, and intelligent routing solutions.
Engage directly with senior client leadership (Directors, VPs, CIOs, and Business Executives), providing strategic guidance and positioning technology investments against business outcomes.
Deliver clear, concise, and proactive project updates, executive dashboards, risk assessments, and mitigation plans without requiring follow-ups from stakeholders.
Coordinate cross-functional teams spanning Engineering, Product, Operations, Security, Architecture, Analytics, and Vendor organizations to ensure successful end-to-end delivery.
Required Qualifications:
10+ years of Technical Project/Program Management experience.
Hands-on technical expertise in Contact Center technologies - Google CCAI
Strong understanding of AI/ML, Conversational AI, IVR, Omnichannel Customer Experience, and Contact Center Operations.
Experience managing enterprise-scale cloud transformation programs on GCP or other hyperscale platforms.
Exceptional client-facing communication, executive presentation, stakeholder management, and vendor coordination skills.
Note: We are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.
#J-18808-Ljbffr
Worksite address
tampa, FL, 33646, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.