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Job description
Job Title: Technical Project Manager III
Location: Remote - Pacific preferred, but not strict
Duration: 6 Months
Job Description
The Business Marketing Technology team designs and operates the technologies that let Client's business marketers execute campaigns at scale, partnering across Marketing, Engineering, Data Science, and Operations.
About the role
This is a leave-coverage engagement supporting ongoing platform monitoring and issue management for our business marketing technology stack. The contractor will operate established processes, runbooks, and dashboards to keep platform issue detection, triage, and resolution running without interruption, and will provide day-to-day work direction and prioritization for a distributed team of seven contingent support specialists. The role is execution-focused; process redesign and transformation initiatives remain with the full-time team.
Responsibilities Monitor martech platform health and campaign audience reach using existing dashboards and alerting; flag anomalies against established baselines
Triage incoming platform issues using the existing triage framework; route and escalate to internal engineering and third-party vendor support teams
Provide day-to-day work direction, assignment, and prioritization for a distributed team of contingent support specialists
Run recurring team syncs and handoffs; unblock the support team and escalate capacity or coverage risks
Track open issues to resolution, maintain issue status and documentation, and communicate impact and timelines to affected stakeholders
Produce recurring platform health and audience-reach reporting for business stakeholders
Respond to internal partner-user requests and questions related to platform governance and access, following documented processes
Maintain existing reference documentation and runbooks; log gaps and recommendations for the full-time team to action
Carry the martech platform issue-management on-call rotation and coordinate coverage and handoffs across the support team
Story Behind the Need - Business Group & Key Projects
Key Projects/Day-to-Day Responsibilities: Issue Triage & Support
Agentic Issue Resolution
Platforming Monitoring Automations
Purpose/Size of this team & where does this position fit within the team? Work with 40-50 workers to operate
CW perspective: 6 on team that support the job function
Why is this position open? LOA backfill
How will performance be measured? Defined SLA
Deliverable for road maps
Compelling Story & Candidate Value Proposition
What makes this role interesting? Hands on experience working with wide variety of different operation platforms
Experience with Salesforce
Get to see how Client is operating from marketing tech perspective
Early access to AI incorporation for day to day
Candidate Requirements
Must-Have Skills
1. Issue triage and incident/escalation management for enterprise marketing platforms
Hands on operational platform
2. Coordinating and prioritizing work across a distributed, multi-time-zone support team
Hands-on operation of Salesforce Marketing Cloud or a comparable platform
3. Coordinating third-party vendor support and escalation paths
Clear written communication and status reporting to technical and non-technical stakeholders
This role executes and maintains established processes rather than designing new frameworks
Nice-to-have Skills
1. Experience in business or B2B marketing
Experience with Salesforce Marketing Cloud
2. Analytical experience
Prior experience in a leave-coverage or short-term platform support engagement
3. Strong communication skills (written & verbal)
Attention to detail
Results oriented
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.