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Job description
Technical Sales RepOptional Work from Home • Cedar Rapids, IARole SummaryThe Technical Sales Representative (TSR) is responsible for maximizing customer relationships and driving profitable growth within the Quick Parts Division (QPD) customer base. Serving as a primary point of contact for buyers and planners, this role delivers responsive, customer-focused sales and service support while identifying opportunities to expand business with existing and prospective small-to-medium-sized accounts.The TSR plays a critical role in strengthening customer loyalty, increasing revenue, and reinforcing ESP's value proposition through technical knowledge, proactive communication, and solution-oriented support. This position combines inside sales, relationship management, and operational coordination to ensure exceptional customer experience and business growth.Core Expectations for All EmployeesAll employees are expected to:Deliver high-quality work within established timelinesWork both independently and collaborativelyCommunicate proactively and professionallyProvide excellent service to internal and external customersDemonstrate accountability and ownership mindsetContribute positively to team and company cultureEssential Job FunctionsCustomer Support & Relationship ManagementServe as a primary point of contact for buyers and planners within the QPD customer baseProvide responsive support for quoting, pricing, product inquiries, and application-based requestsDeliver exceptional customer service through proactive communication and follow-throughIdentify customer needs and provide effective product and service solutionsBuild strong customer relationships that support retention and long-term growthSales Growth & Opportunity ManagementRespond to Requests for Quote (RFQs) and manage the quoting process from initial inquiry through completionAnalyze quote opportunities to support profitable sales growth and margin improvementPartner with internal teams on custom quote opportunities and solution developmentProactively contact prospects and customers through marketing campaigns, inbound leads, and outreach initiativesPromote company capabilities, products, and services to increase customer engagement and revenue growthConduct off-site customer visits as needed to support relationship development and sales effortsMaintain accurate records of opportunities, customer interactions, and activities within CRM systemsQuality & Operational SupportSupport and follow all Quality Management System (QMS) standards and proceduresAssist in documenting, escalating, and resolving customer concerns or complaintsEnsure accurate communication and coordination between customers and internal teamsMaintain high standards of accuracy and responsiveness in all customer interactionsProfessional Development & CollaborationParticipate in educational workshops, networking opportunities, and ongoing trainingStay current on products, applications, and industry trendsLead or participate in internal and external customer meetingsCollaborate effectively with sales, operations, customer service, and quality teamsCore Competencies (Role-Specific)Customer-focused mindset and relationship-building skillsStrong communication and interpersonal skillsSales and business development aptitudeProblem-solving and critical-thinking abilityAccountability and follow-throughTime management and organizational skillsAbility to manage multiple priorities in a fast-paced environmentProfessionalism and adaptabilityTechnical and Functional SkillsProficiency in Microsoft Outlook, Word, Excel, and PowerPointExperience using CRM and database systemsAbility to analyze quotes, pricing, and customer requirementsStrong written and verbal communication skillsBasic technical aptitude related to products and applicationsEducation & ExperienceRequiredAssociate's degree or equivalent combination of education and experience3–5 years of related sales, customer service, or technical support experienceAbility to manage high-pressure situations professionallyWorking Conditions & Physical RequirementsThe work environment is typically done in an office setting with typically quiet noise levels. Physical requirements, to perform the essential job functions include:Prolonged periods of sitting, talking, and computer useFrequent use of hands and fingers to typeOccasional standing, walking, and reachingOccasional travelReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.DisclaimerThis job description reflects the general nature and level of work performed in this role and is not intended to be a complete list of all responsibilities. Duties may change based on business needs. Engineered Seal Products is an equal opportunity employer.
Worksite address
cedar rapids, IA, 52402, US
Who can apply
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