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Job description
Technical Service RepresentativeReady to accelerate your career? Join PPG's Automotive OEM Optima Solutions team and work alongside a major automotive customer in Michigan. This is your opportunity to be at the forefront of automotive innovation, build strong customer partnerships, and help deliver solutions that keep the industry moving forward.As a Technical Service Representative, you will serve as an onsite PPG representative, ensuring customer satisfaction with our Automotive Coatings products. You will deliver exceptional customer service with a strong focus on product expertise, continuous improvement and effective problem resolution.Specialized training will be provided for the role. This position reports to the Optima Solutions Regional Manager, and is based onsite at the Magna Mirrors location in Newaygo, MI.Key ResponsibilitiesEnsure customer satisfaction by providing technical service/support on a wide range of products and application techniques.Build sales position by establishing strong customer relationships at all levels, providing resolution to customer's concerns, and quickly troubleshooting problems.Implement strategies to help manage customer inventory programs increase inventory turns, reduce product obsolescence, and maximize freight advantages.Communicate regular updates to internal PPG technical teams and account management.Provide resolutions to customer inquiries, application process monitoring, inventory, material ordering, and hands-on support.Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non-technical personnel to satisfy customer requirements.May support customer projects and assist with process improvements.Service other PPG automotive coatings customers in surrounding areas to support the sales and service team as needed.QualificationsHigh school diploma or GED required.2+ years of related experience working in a plant environment.Prior application troubleshooting experience; Experience with automotive coatings, adhesives or sealants would be advantageous.Familiarity with Microsoft Office products including Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.Thrives in a team-based environment, partnering with others to solve challenges.Comfortable working in a customer production environment, around automated equipment, and be able lift 30 lbs. on a limited basis.Willingness to work evening or weekend on an as needed basis.PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.PPG: WE PROTECT AND BEAUTIFY THE WORLD®Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Worksite address
hesperia, MI, 49421, US
Who can apply
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