About this opportunity
Page Mechanical Group, Inc. lists this Technical Services Manager - Brazing opportunity in hartford, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Technical Services Manager – Brazing
Location: Hartford
Work Arrangement: On-Site/hybrid
About This Opportunity
Join our team as the Technical Services Manager – Brazing, where you'll be the go-to technical expert driving excellence in brazing operations. In this pivotal role, you'll partner with customers, internal teams, and sales to solve complex technical challenges, establish robust processing parameters, and deliver exceptional quality. If you're passionate about precision manufacturing and thrive in a collaborative environment, this is your opportunity to make a meaningful impact.
What You'll Do
Serve as the subject matter expert for brazing, nitriding, and FNC processing, partnering strategically with internal teams, sales, and customers to drive success
Champion compliance and quality assurance by auditing systems against AS9100, NADCAP, and customer-specific requirements
Monitor quality performance metrics, identify root causes of issues, and implement effective, data-driven solutions
Collaborate with production teams to develop and implement process controls and continuous improvements that enhance efficiency
Define and support development of processing parameters for new jobs using customer specifications, drawings, and purchase orders
Prepare initial sample reports and First Article Inspection Reports (FAIRs) as needed
Train and mentor team members in Statistical Process Control (SPC), inspection methods, recordkeeping, and core heat treating, brazing, and nitriding principles
Work cross-functionally with plant leadership to resolve engineering and quality challenges and strengthen problem-solving capabilities
Communicate process changes, resource needs, and training requirements to employees and leadership to consistently meet customer expectations
Develop and maintain standard procedures, control plans, process specification sheets, and technical documentation
Analyze trends using control plans, Root Cause Analysis (RCA) data, inspection logs, quality reports, and furnace records to drive continuous improvement
Provide comprehensive technical and quality support to customers, including product guidance, prototype development, and special requests
Lead customer issue resolution efforts, partnering across functions to deliver timely and effective corrective actions
Follow up with customers to confirm corrective actions are effective and ensure proper Corrective and Preventive Action (CAPA) follow-up and auditing
Complete all required annual safety and environmental training and comply with all company safety policies and procedures
Maintain knowledge of and adhere to all applicable Federal, State, and Local environmental legal requirements and best practices
Travel 15-20% as needed to support operations and customer relationships
Perform additional duties as assigned
What We’re Looking For
Required Qualifications
Bachelor’s degree in Materials Science or a related engineering field
Five or more years of manufacturing experience or equivalent professional experience
Strong knowledge of quality systems including ISO 9001/IATF 16949, AS9100, AS13100, CQI-9, CQI-12, and NADCAP
Demonstrated ability to build trust and effectively support both internal and external customers
Professionalism, sound judgment, and excellent interpersonal skills when collaborating with employees and customers
Strong leadership, communication, writing, and project management capabilities
Proficiency in Microsoft Office applications
Ability to apply higher-level mathematics and engineering principles to solve complex problems
Preferred Qualifications
Direct experience in brazing, nitriding, and FNC processing
Aerospace manufacturing or quality experience
Lean/Six Sigma Yellow Belt certification or training
Plex ERP system experience
In-depth knowledge of heat treating principles, including surface hardening, diffusion thermodynamics, hardness, and microstructural analysis
Why Join Us?
This role offers a unique opportunity to leverage your technical expertise in a leadership capacity. You'll work with cutting-edge heat treating technologies, collaborate with a talented team, and directly influence customer satisfaction and operational excellence. If you're ready to grow your career while making a tangible difference in precision manufacturing, we want to hear from you.
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Worksite address
hartford, CT, 06112, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.