About this opportunity
Yancey Bros Co. lists this Technical Services Manager opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As the Technical Services Manager you will be responsible for managing the Technical Communicators, analyze and evaluate processes to improve the program, and develop a market to provide the Technical Communicator services to our customers. The manager also insures that proper communications channels between direct factory support and the dealer are open and working, and communicate any shortcomings to manufacturer reps. The manager also communicates current and emerging commercial issues to CAT and assists in any reasonable manor.
Primary Responsibilities:
Manage Technical Communicator program to maximize customer and Technical Communicator uptime
Grow the Commercial Tech Services program by developing innovative programs to sell to our customers
Reach out to Sales, Product Support and Training with introduction to new technologies or issues that arise
Oversee implementation of the Contamination Control Compliance (CCC) program
Establish diagnostic Software requirements
Communicate w/ factory on key issues
Make customer visits when necessary to provide assurances regarding issues resolution
Provide customer software, sales, support, and installation
Make branch visits to get feedback on Tech Services support
Manage the escalation of service support issues
Manage technical aspects of Incident Reporting (liability)
Additional Responsibilities:
Insure that the Technical Services staff is adequately sized and trained to meet the needs
Maintain and implement internal reporting systems to allow internal customers a means of documented communications.
Perform other duties as assigned
Who We Are Looking For:
To be successful in this position you should be a forward thinking decision maker with the desire to own the Technical Services. This person will look to promote the business as well as look for ways to streamline the process to strengthen the bottom line. You should have project management and computer skills, as well as excellent interpersonal and communication skills. The ability to multitask, problem solve, and be organized are essential to this position as well.
Education/Experience:
High school or equivalent
Required Qualifications/Skills:
Basic computer skills to include web searches and Word, Excel and PowerPoint
Must be able to comprehend, speak and write the English language.
Must possess excellent interpersonal and communication skills, in person, over the telephone, and through electronic media (email, text, PS databases, etc.) with individuals with many different experience levels (i.e. equipment operators to engineers).
Preferred Qualifications/Skills:
College or Technical degree a plus
Mechanical aptitude
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Business Mileage Reimbursement
Employee Wellness Program
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Tuition Reimbursement
Ongoing Training
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.