About this opportunity
GAS GLOBAL SERVICES lists this Technical Services Manager – Power Systems Protection opportunity in houston, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Technical Services Manager – Power Systems Protection
JOB-
Anticipated Start Date
Sept. 1, 2026
Location
Houston, TX
Type of Employment
Direct Hire
Employer Info
Our client designs and manufactures advanced protection relays and disturbance fault recorders for the global electric power industry. It brings decades of expertise in power system protection, monitoring, and control. It is recognized for delivering reliable, high-performance solutions that ensure power system stability and efficiency. Our client operates globally with strong technical and customer support, and its subsidiary drives continued growth and product development.
Job Summary
Our client seeks an experienced Technical Services Manager to provide strategic leadership and direction for the Technical Services Department. This role will lead and develop a team of Technical Service Engineers while working closely with Sales and internal and external stakeholders to deliver high-quality technical support and customer service. The manager will provide expertise in power system protection, protective relays, and automation, support product demonstrations and technical consultations, establish service standards, and contribute to the development and implementation of new products.
Job Description
Customer, Technical & Business Support
Support customers through product demonstrations, training, application guidance, and technical
consultations.
Collaborate with the Technical Services team to resolve customer issues through application
notes, Webex demonstrations, and technical support.
Prepare product presentations, competitive comparisons, and technical materials to support business development initiatives.
Assist in preparing and presenting technical proposals for Client products, services, and solutions
Develop a close working relationship with customers and establish secondary technical contact, besides RSM, for customer inquiries and escalations
Assist customers with the installation, commissioning, and operation of Client systems, both remotely and on-site
Represent Client at industry conferences and technical forums such as NASPI and IEEE PSRC
Contribute to the development of customer-facing technical documentation, including manuals, datasheets, and ordering guides
Provide technical support to Marketing, Sales, Application Engineering, and Product Development teams
Leadership & Operational Management
Accomplish departmental goals by leading the team, planning for delivery of customer support on time
Lead, mentor, and develop a team of Technical Service Engineers providing remote technical support to Client customers
Maintain high-quality service standards by resolving customer issues, improving processes, and driving continuous service improvements
Ensuring customer satisfaction as the prime goal
Skills Required
12 years’ experience working with numerical relays and recorders
15+ years Protection Relay experience
Previous experience in leading and developing a team
Strong professional presentation skills, both written and verbal, which include the ability to hold difficult discussions with customers or employees to protect company interests
Working knowledge of electric power systems and practices and philosophies
Working knowledge of protective relay applications at utility or engineering firms and industry practices
Experience with EMTP, load flow, and short circuit studies
Experience with Utility companies, Consulting, and engineering companies would be an advantage
Knowledge of advanced communication protocols and communication system architecture
Expert knowledge of system protection, integration and automation applications
Ideal Candidate:
Strong people manager with excellent ability to take charge, understand business needs and manage workflow for the department
Demonstrated customer satisfaction by providing top-quality customer service and problem-solving to current and potential customers and providing technical support to the Sales team
Have developed and maintained an expert level of technical expertise in electric power system protection and/or automation (specifically relays and recorders)
Education/Training/Certifications
B.S. in Electrical Engineering
Additional Requirements
Must be able to pass a drug screen & criminal background check
Travel Requirement: Up to 25% within the US/Canada Internationally
Work Hours: Mon to Fri, 8:30 am – 5:00 pm. Onsite
Pay Rate/Salary
Up to 160K annually. Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location
GAS Energy Staffing LLC is an Equal Opportunity Employer. Employment Decision are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factors protected by applicable federal, state or local laws.
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Worksite address
houston, TX, 77246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.