Job description
We are seeking a detail-oriented Technical Support to assist our loan officers and field personnel by handling internal support requests. This role focuses primarily on managing support tickets, providing guidance through documented resources, and performing basic system checks and data entry. Training and ongoing support will be provided.
Key Responsibilities
Manage and respond to support tickets using Freshdesk (Zendesk).
Assist loan officers and field personnel by sharing relevant SharePoint articles and instructional resources.
Communicate primarily through email, with occasional phone calls as needed.
Run searches in Guild IQ to verify the accuracy of AI-generated responses.
Perform minor troubleshooting and basic data entry tasks.
Ensure tickets are handled accurately, efficiently, and in a timely manner.
Skills, Knowledge and Expertise
Strong written communication skills.
Basic troubleshooting and problem-solving ability.
Attention to detail and accuracy in data entry.
Ability to follow documented processes and use internal knowledge resources.
Comfortable working with ticketing systems and internal tools (experience is a plus, training provided).
Benefits
Above market salary
HMO on Day 1 for principal and two dependents
Government-mandated benefits
Performance-based Incentives
Quarterly Company Events
1,000 PHP De Minimis
Equipment and software provided
Originally posted on Himalayas
Who can apply
The source lists worldwide eligibility. Accepted UTC offsets: UTC-11, UTC-10, UTC-9.5, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC-4, UTC-3.5, UTC-3, UTC-2, UTC-1, UTC+0, UTC+1, UTC+2, UTC+3, UTC+3.5, UTC+4, UTC+4.5, UTC+5, UTC+5.5, UTC+5.75, UTC+6, UTC+6.5, UTC+7, UTC+8, UTC+8.75, UTC+9, UTC+9.5, UTC+10, UTC+10.5, UTC+11, UTC+12, UTC+12.75, UTC+13, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.