About this opportunity
SIGNATURE SOLAR LLC lists this Technical Support Associate opportunity in sulphur springs, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Technical Support Associate will provide exceptional customer support by handling incoming phone calls and emails, troubleshooting customers’ equipment issues, and effectively addressing their inquiries. They will work in a fast-paced environment, examining, questioning, and resolving complex technical issues with precision and expertise.
CORE RESPONSIBILITIES
Manage a high volume of incoming phone calls and emails from customers.
Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate
representation of their problems.
Guide customers through step-by-step troubleshooting processes, ensuring clear communication and
accurate resolution of technical problems.
Demonstrate excellent communication skills to convey technical information to customers effectively.
Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and
resolutions in the ticketing system.
All other duties assigned
QUALIFICATIONS
Required Experience:
Commitment to the empathy of the customer.
The ability to critically analyze, research, and verify information through online resources, and
manuals.
Desire to be a team player and eager to learn and master new technical topics.
A commitment to a 40-hour work week with a rotating Saturday shift.
Preferred Background:
Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions
to customers.
Excellent verbal and written communication skills to explain technical concepts to customers clearly
and concisely.
2+ years of customer service is a plus.
Physical Requirements
Office:
This position may require the ability to perform tasks that involve sitting, standing, walking, lifting 25+ lbs, computer work, and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodation.
Equal Employment Opportunity Statement
Energy Access Innovations and its family of companies is an Equal Employment Opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.