Job description
This is a remote position.
Job Description
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Key responsibility Area
Working on JIRA tickets for product issues raised by clients.
Taking API calls with clients and internal users.
Closely working with other teams to get the issue resolved.
Understanding new features and testing them for training purposes.
Providing product/feature related training to internal teams
Working on Kissflow tickets as tech support tasks.
Working on new ideas to make existing processes more effective and efficient
Requirements
B.Tech (IT) with proven Experience of 3-4 years
Experience in working with JIRA
Experience in implementing REST APIs
Good in Excel Reports
Basic understanding on SQL queries
Experience in Integration of Software's
Benefits
100% Remote WorkingFlexible Working Hours
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.