About this opportunity
Tenable, Inc. lists this Technical Support Engineer (Remote/West Coast) opportunity in oregon, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Technical Support Engineer (Remote/West Coast)
US - Remote - Washington, US - Remote - Oregon , US - Remote - California
Role Overview
Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting‑edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi‑layered customer environments.
Our suite of products, detailed at offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real‑time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap.
Responsibilities
Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.
Use remote troubleshooting techniques to troubleshoot and correct issues
Analyze vulnerability scan results, system audits, and log events
Help customers understand vulnerability scan results and provide clear, concise, actionable information to quickly resolve issues
Recreate customer software issues in a lab environment for engineering assessment
Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
Maintain in-depth knowledge of Tenable products and information security best‑practices
Create and publish solution knowledge for re‑use by customers and Tenable employees
Continually review personal performance metrics to ensure goals are consistently met
May perform other duties and responsibilities that management may deem necessary from time to time
Opportunities for career advancement within Technical Support as well as other organizations within Tenable
What You'll Need
Bachelor’s degree in a technical field or equivalent experience
2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus.
Demonstrated interest in AI and Large Language Models (LLMs), with hands‑on experience professionally or personally. Willingness to adopt and help evolve AI‑driven tools designed to accelerate case resolution and elevate the customer experience.
Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
Strong analytical and problem‑solving skills, with the ability to learn quickly
Excellent written and verbal communication; customer‑focused mindset
Ability to manage multiple priorities in a fast‑paced environment to help meet business and client needs
Flexibility to work occasional weekends or holidays
Must be based on or reside on the West Coast
And Ideally
Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
Virtualization technology (VMWare, Hyper‑V, Amazon AWS, Microsoft Azure, Docker, etc.)
Fundamental understanding of programming languages
Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
Experience with or understanding of Certificates and CA’s
Basic understanding of reviewing PCAPs with tools such as Wireshark
Bilingual candidates are desirable but not required (Spanish, Portuguese)
Compensation & Benefits
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non‑sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company‑paid holidays; health and wellness events; and community programs.
Equal Employment Opportunity
We’re committed to promoting Equal Employment Opportunity at Tenable through all equal employment opportunity laws and regulations at the international, federal, state, and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact for further assistance.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.