About this opportunity
Rec Gen lists this Technical Support Engineer opportunity in san francisco, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Full-time | On-site in Downtown, San Francisco | $110k–$165k + equity
Rec Gen is partnered with a fast-growing, YC-backed SaaS company that is transforming one of the world’s largest, most underserved industries. With more than 400 paying customers and strong recurring revenue, they are scaling rapidly and hiring their first Technical Support Engineer to build and own the support function from the ground up.
This is a true founding role. You’ll become the expert on a deeply technical platform, act as the first responder when issues arise, and shape how support, product quality, and customer education operate at scale.
What you will own
Resolve complex technical issues for customers while working directly with Engineering and Product
Diagnose API, data, and workflow problems using logs, SQL queries, and debugging tools
Improve documentation, FAQs, guides, and troubleshooting resources
Identify issue patterns and influence product priorities
Build the operational foundation for a support function that will scale to 1,000+ customers
Work hands-on with customers who rely on the platform in production environments
What we’re looking for
2–8 years of total experience
Minimum 2 years in a customer-facing technical role such as Support, CSM, Solutions Engineering, or Implementation
Experience troubleshooting nuanced issues without scripts or rigid playbooks
Strong technical fundamentals across APIs, JSON, SQL, debugging logs, and ticketing systems
Clear, structured communication with both customers and engineers
Someone who thrives in fast-paced, early-stage environments
Comfortable working fully on-site in San Francisco
Why this role stands out
Join a high-upside, low-risk startup with paying customers, strong retention, and meaningful revenue
Work directly with a highly technical founding team with more than a decade working together
Massive industry impact in a space with very little modern competition
Significant ownership and career acceleration
Build a support function from zero in a company that values speed, learning, and customer success
Salary and benefits
Base salary: $110,000 to $165,000
Full-time, on-site role in San Francisco
Visa support available for TN candidates
How to apply
Apply directly through LinkedIn with your resume. If you believe you are a standout fit and have not heard from us within a few days, please reach out to Oliver Paull at Rec Gen on LinkedIn.
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.