About this opportunity
washdown solar pvt ltd lists this Technical Support Engineer – Solar (Office-Based) opportunity in jeffersonville, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Receive and log all service calls / complaints from customers in our Solar Care system and track each ticket to closure.
Remotely monitor plants on inverter portals (Sungrow, Growatt, Solis, Havells, etc.) — check generation, string voltages/currents, error codes, communication loss.
Troubleshoot online with the customer or site electrician: inverter faults, grid over/under voltage, Wi-Fi/dongle issues, net-meter reading queries, low generation.
Escalate to the field team with a clear fault diagnosis when a physical visit is needed, and follow up until resolved.
Raise warranty claims with inverter/module OEMs and track replacements.
Prepare a weekly service report — open tickets, TAT, repeat faults — for management.
Pay:
₹35,000.00 - ₹40,000.00 per month
Benefits:
Health insurance
Work Location: In person
#J-18808-Ljbffr
Worksite address
jeffersonville, IN, 47144, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.