About this opportunity
MasteryPrep lists this Technical Support Engineer opportunity in workfromhome, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Base pay range
$75,000.00/yr - $85,000.00/yr
Engineer Solutions that Empower Students
Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide.
In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You\'ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience.
Responsibilities
Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies
Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React
Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization
Document, track, and escalate customer-reported bugs using Gitlab
Collaborate with development teams to reproduce, diagnose, and resolve software defects
Lead maintenance engineering
Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues
Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner
Gather feedback from customers to improve the support process and contribute to product enhancements
Requirements
Bachelor\'s degree in Computer Science, Engineering, or a related field (or equivalent experience)
2+ years experience as a full-stack engineer
Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JavaScript, and React
Experience with SSO, specifically with Security Assertion Markup Language (SAML) protocols
Proficient in integrating Learning Tools Interoperability (LTI) standards
Skilled in integrating with Student Information Systems (SIS)
Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology)
Excellent problem-solving and troubleshooting skills
Ability to work independently and as part of a team in a fast-paced environment
Strong communication and collaboration skills
Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred
Knowledge of secure coding practices and application security testing techniques preferred
Benefits
$75,000-$85,000 starting salary based on qualifications
Opportunity to work with cutting-edge technologies in a collaborative environment
Flexible work hours and remote work environment
Professional development opportunities and reimbursement for certifications and training
Company-sponsored social events and team-building activities
Employee benefits eligibility (health, disability, AD&D, life insurance)
Matching 401k
Paid time off
Generous paid holidays
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Worksite address
workfromhome, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.