About this opportunity
C2 Essentials lists this Technical Support Manager opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Technical Support ManagerThe Technical Support Manager provides technical support and lead subordinates in support of engineering and technical tasking for the DDG(X) ship acquisition Program Office. Tasking includes:Oversees technical service operationsLeading teams to resolve complex customer issues while optimizing support processes and metricsBridge the gap between technical teams and customers, ensuring high customer satisfaction, mentoring staff, and implementing tools to handle system issuesManaging, training, and mentoring technical support representativesServing as the point of escalation for complex technical issues and improving customer satisfactionMonitoring key performance indicators (KPIs), such as ticket response times and resolution ratesDeveloping, implementing, and updating support policies, procedures, and documentationPartnering with product/engineering teams to manage product releases, bugs, and feedbackMaintaining high service quality to meet or exceed Service Level AgreementsCompensation is anywhere from 100k to 135k annual salary based on experience.Required Qualifications• Must possess an active Department of Defense Secret clearance • Master's Degree in the field of engineering • Minimum 10 years' experience in/with electric power generation, electric power distribution, electric power conversion, control system development, computer software and hardware design and implementation, circuit analysis, magnetics, and/or fiber optics. Experience should be in conceptual and detailed design and multi-functional facilities and support systems for test and evaluation of submarine or surface ship structural configurations, machinery, and/or component designs in model and full scaleDesired QualificationsMinimum 10 years' experience with DoD acquisition processes, in DoD/Navy program management, Industry or Government technical management, or Industry or Government business management.C2 Essentials, Inc. is an Equal Opportunity Employer.
Worksite address
washington, DC, 20001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.