About this opportunity
MCI lists this TECHNICAL SUPPORT REPRESENTATIVE (Full-Time & Part-Time) opportunity in las cruces, New Mexico. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service RepresentativeCustomer Service Representative supporting commercial and public sector clients. We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world.There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.Handling inbound customer service calls will be your primary responsibility while you learn the latest contact center technology and customer experience methodology. Our clients are some of the most recognized brands in the world, so you will specialize on their products, technology, and business process. This role requires you to interact with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience.Our Technical Support Representative are responsible for the following tasks:Listen to and resolve customer issues efficientlyUtilize systems and technology to complete account management tasksProfessionally represent our partners as a brand ambassadorAnalyze and troubleshoot products and process when interacting with customersAppropriately escalate to next level of support when neededEnsure first call resolution through problem solving and effective call handlingIn addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.Wonder if you are a good fit?MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.QualificationsMust be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAn aptitude for conflict resolution, problem solving and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused and self-manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity prevalentExcellent interpersonal skills and the ability to build relationships with your team and customers
Worksite address
las cruces, NM, 88005, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.