Job description
The Technical Support Specialist provides technical assistance and support to customers and internal employees. The specialist is responsible for troubleshooting, diagnosing, and resolving technical hardware and software issues. The specialist should have excellent communication skills and be able to provide clear instructions to customers to resolve their technical issues.
Key Responsibilities:
Provide technical support to customers via phone, email, and chat
Troubleshoot and diagnose hardware and software issues
Identify and escalate priority issues to appropriate teams
Follow up with customers to ensure issues are resolved and provide feedback to improve the support process
Maintain accurate records of customer interactions and resolutions in the ticketing system
Provide training to customers on new products and software updates
Collaborate with internal teams to resolve technical issues and improve product offerings
Continuously improve technical knowledge and stay up-to-date with new technology and software releases
2+ years of experience in technical support or related field
Excellent communication skills, both written and verbal
Strong problem-solving and troubleshooting skills
Ability to work well in a team environment
Experience with ticketing systems and remote support tools
Familiarity with Windows and Mac operating systems
Basic understanding of networking protocols and concepts
Knowledge of javascript and React js
SQL and database query language experience
🔝 Remote friendly
👩🏻⚕️ Health Insurance
🎓Training Budget
😎 Team building events
🤩 Growth Opportunities
💰Paid Time Off
Raenest is financial technology company that optimizes accounts receivable and expenses for startups and freelancers with global bank accounts and simplified multi currency invoicing.
Originally posted on Himalayas
Who can apply
The source lists worldwide eligibility. Accepted UTC offsets: UTC-11, UTC-10, UTC-9.5, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC-4, UTC-3.5, UTC-3, UTC-2, UTC-1, UTC+0, UTC+1, UTC+2, UTC+3, UTC+3.5, UTC+4, UTC+4.5, UTC+5, UTC+5.5, UTC+5.75, UTC+6, UTC+6.5, UTC+7, UTC+8, UTC+8.75, UTC+9, UTC+9.5, UTC+10, UTC+10.5, UTC+11, UTC+12, UTC+12.75, UTC+13, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.