About this opportunity
CDW lists this Technical Support Specialist opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Technical Analyst / Level 2
Full Time / CDW W2 Employee
CDW has an excellent opportunity for a Technical Support Analyst in Chicago, IL! In this role, you will support a multi-location organization with high-level end user support challenges. Serving as a Level 2 Support Analyst, you will be responsible for solving user challenges that are escalated from the Help Desk team.
Required expertise includes:
3 years of Technical Support / Help Desk / Desktop Support
2+ years of O365 Support – advanced knowledge, including basic administration experience
Active Directory – including complex user set-up experience
Experience supporting mobile devices
Desired experience:
VPN experience, ideally Palo Alto Global Protect
ServiceNow experience for both incidents and requests
Intune for EndPoint Management
Teams / Zoom collaboration audio / video conferencing support
About the role:
Location: Chicago, IL (Northern Suburb)
Type of opportunity: W2 employment with CDW
Benefits:
Complete suite of CDW benefits
Compensation:
Flexible based on experience, plus excellent benefits
Send your resume to for a conversation and more information about this engagement.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.