Job description
Job Duties:
Provide support to Ting customers by phone and email
Create and maintain clear, concise and accurate documentation for internal and external use
Act as liaison to ensure smooth operations and service delivery to all customers and partners
Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
Support Engineering team with testing software and hardware
Troubleshoot issues down to the root cause
Perform other duties as required
Requirements:
Associates Degree or valid (up to date) certification in related field
2 years' work experience in a technical support or customer support role
A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends and holidays
What We Offer:
Competitive salary + equity
Freedom - ability to make, own, and carry out decisions
Health, dental, and vision insurance
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.