About this opportunity
Marmon Foodservice Technologies lists this Technical Trainer- Internal University opportunity in brooklyn park, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Technical Trainer- Internal University
Brooklyn Park, MN
Full time
Marmon Foodservice Technologies, Inc.
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Though you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we’ve designed and manufactured foodservice equipment for some of the world’s biggest, most recognized consumer brands.
We are driven to innovate with a clear purpose in mind: revolutionizing the future of foodservice. Guided by our commitment to Doing Things That Matter, Leading at Every Level, and Winning a Better Way, we focus on delivering meaningful impact for our customers, our communities, and each other.
The Technical Trainer - Internal University position builds and sustains a scalable, high-impact technical training program by designing and governing the Internal Technical University—ensuring consistent development of role-based proficiency, and long-term capability across the Aftermarket organization.
This role creates value by transforming service demands, technical complexity, and performance gaps into structured learning paths and certifications. This collaborative role drives close alignment with Customer Operations, Support, Engineering, and Field teams. The Technical Trainer ensures the organization develops the right skills at the right time to meet evolving customer needs.
Role Summary
The Technical Trainer – Internal University is responsible for designing, managing, and growing internal technical expertise. This includes building structured curricula, certification frameworks, and role-based development pathways.
This role serves as the capability architect for the organization, ensuring technical training is not only delivered—but systematically built, measured, and scaled to support long-term performance improvement.
The Technical Trainer partners closely with Technical Trainers (Virtual), NPD Readiness Leads, Technical Case Owners, and Customer Operations Leads to ensure training aligns to real-world service demand and drives measurable improvements in diagnostic quality, execution consistency, and customer outcomes.
Key Responsibilities
1. Technical University Strategy & Program Ownership
Design and manage the Internal Technical University framework across the organization
Define structured learning pathways for internal job roles, including internal MFT teams, and to external customers
Establish clear progression models aligned to: Skill development
Role expectations
Business needs
Ensure the program is consistent and easily scalable
2. Curriculum Design & Development
Build comprehensive technical curricula for: Equipment knowledge
Diagnostic troubleshooting
Service workflows and tools
Content is designed from foundational level to advanced level audiences
Ensure content is consistent and easily scalable
3. Certification & Capability Validation
Design and manage certification programs to validate technical competency
Establish criteria for: Skill proficiency
Role readiness and advancement eligibility
Ensure certifications are aligned to: Real-world diagnostic capability
Case execution requirements
Partner with leadership to embed certifications into performance and development models
4. Training Needs Analysis (Demand & Performance Driven)
Leverage inputs from internal groups/leaders
Identify systemic capability gaps and deficiencies that drive repeat demand or escalation
Update curriculum based on business impact and customer outcomes
5. Knowledge Governance & Standardization
Partner with Technical Trainers and SMEs to build: Work instructions
Diagnostic flows
Training materials are aligned and consistent
Establish a single sources of truth for governance of content
6. Integration with Service Delivery Model
Align Technical University programs to the Aftermarket Service Delivery Model
Ensure all training supports service execution and customer outcomes
7. Measurement & Continuous Improvement
Define and track effectiveness of training programs through: Aftermarket Service Delivery Model
Learner performance evaluation
Continuously refine curriculum and certification programs based on performance data organizational priorities
8. Cross-Functional Partnership (Engineering, Support, Field, Ops)
Collaborate with Engineering to: Incorporate product updates and failure modes into curriculum
Partner with Support and Ops to: Align training with execution expectations
Engage with Field/ASAs to: Integrate real-world application insights, and reflects real world examples
9. Enablement of Trainers & Leaders
Equip Technical Trainers (Virtual) with: Structured curricula
Content frameworks
Delivery standards
Support leaders with tools to reinforce: Capability development
Skill progression
Ensure consistency in how training is delivered and reinforced across the organization
Key Decisions Owned
Structure and evolution of the Technical University program
Curriculum design, Certification criteria and capability standards
Learning needs Analysis impacting service outcomes
Governance of training content and knowledge frameworks
Measures of Success
First-Time Resolution (FTR): Sustained improvement driven by stronger capability
Repeat Demand Rate: Reduction in repeat issues linked to skill gaps
Escalation Rate & Quality: Fewer escalations and higher-quality escalation handling
Capability Progression: Measurable advancement across aftermarket departments
Certification Achievement Rates: Adoption and completion of defined learning paths
Time to Proficiency: Faster ramp time for new and developing employees
Knowledge Consistency: Standardized application of diagnostic and service practices
Training ROI: Clear linkage between training programs and operational performance improvements
Other duties as assigned
Qualifications & Experience
Bachelor’s degree or equivalent experience in technical, engineering, Learning and Development or related field
6–10+ years of experience in: Technical support or field service
Training, curriculum development, or capability building
Experience designing structured training or certification programs
Strong understanding of: Principles of Adult/Technical Learning
Diagnostic troubleshooting
Service operations and contact center environments
Key Skills & Competencies
Instructional design and curriculum development expertise (ADDIE model)
Audio/Video/eLearning Authoring tools (Storyline, Rise, Captivate)
Strong technical knowledge and diagnostic capability
Strong cross-functional collaboration and influence
Program management and organizational skills
Nice-to-Have / Future-Focused Capabilities
Experience building structured learning programs
Administration/Coordination of learning management systems (LMS)
Experience with certification frameworks and competency models
Exposure to KPI-driven service environments
Lean / continuous improvement experience
Experience in aftermarket, foodservice, or equipment-based industries
Travel Expectations
25-30%
Benefits (Change for your region specifically, below is US).
We support your well-being with comprehensive and easy-to-use benefits that you’ll be eligible to enroll in on your first day of employment. Here are some of the highlights:
Medical, Dental, Vision, and Prescription Drug insurance plans
Access to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your family
Tax advantaged spending accounts for health and dependent care expenses
Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
Generous paid time off for personal use, holidays, and parental leave
Company-sponsored life insurance
401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
Financial and retirement advising
About Marmon Holdings
Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon’s 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.
Pay Range:86,640.00 - 129,960.00
We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.