About this opportunity
Procor Limited lists this Technical Trainer- Internal University opportunity in minneapolis, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Technical Trainer - Internal UniversityMarmon Foodservice Technologies, Inc. is part of the global industrial organization Marmon Holdings—backed by Berkshire Hathaway—where you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.Though you may not know us by name, you've most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we've designed and manufactured foodservice equipment for some of the world's biggest, most recognized consumer brands.We are driven to innovate with a clear purpose in mind: revolutionizing the future of foodservice. Guided by our commitment to Doing Things That Matter, Leading at Every Level, and Winning a Better Way, we focus on delivering meaningful impact for our customers, our communities, and each other.The Technical Trainer - Internal University position builds and sustains a scalable, high-impact technical training program by designing and governing the Internal Technical University—ensuring consistent development of role-based proficiency, and long-term capability across the Aftermarket organization.This role creates value by transforming service demands, technical complexity, and performance gaps into structured learning paths and certifications. This collaborative role drives close alignment with Customer Operations, Support, Engineering, and Field teams. The Technical Trainer ensures the organization develops the right skills at the right time to meet evolving customer needs.Role SummaryThe Technical Trainer – Internal University is responsible for designing, managing, and growing internal technical expertise. This includes building structured curricula, certification frameworks, and role-based development pathways.This role serves as the capability architect for the organization, ensuring technical training is not only delivered—but systematically built, measured, and scaled to support long-term performance improvement.The Technical Trainer partners closely with Technical Trainers (Virtual), NPD Readiness Leads, Technical Case Owners, and Customer Operations Leads to ensure training aligns to real-world service demand and drives measurable improvements in diagnostic quality, execution consistency, and customer outcomes.Key ResponsibilitiesTechnical University Strategy & Program OwnershipCurriculum Design & DevelopmentCertification & Capability ValidationTraining Needs Analysis (Demand & Performance Driven)Knowledge Governance & StandardizationIntegration with Service Delivery ModelMeasurement & Continuous ImprovementCross-Functional Partnership (Engineering, Support, Field, Ops)Enablement of Trainers & LeadersKey Decisions OwnedStructure and evolution of the Technical University programCurriculum design, Certification criteria and capability standardsLearning needs Analysis impacting service outcomesGovernance of training content and knowledge frameworksMeasures of SuccessFirst-Time Resolution (FTR): Sustained improvement driven by stronger capabilityRepeat Demand Rate: Reduction in repeat issues linked to skill gapsEscalation Rate & Quality: Fewer escalations and higher-quality escalation handlingCapability Progression: Measurable advancement across aftermarket departmentsCertification Achievement Rates: Adoption and completion of defined learning pathsTime to Proficiency: Faster ramp time for new and developing employeesKnowledge Consistency: Standardized application of diagnostic and service practicesTraining ROI: Clear linkage between training programs and operational performance improvementsOther duties as assignedQualifications & ExperienceBachelor's degree or equivalent experience in technical, engineering, Learning and Development or related field6–10+ years of experience in: Technical support or field service, Training, curriculum development, or capability buildingExperience designing structured training or certification programsStrong understanding of Principles of Adult/Technical Learning, Diagnostic troubleshooting, Service operations and contact center environmentsKey Skills & CompetenciesInstructional design and curriculum development expertise (ADDIE model)Audio/Video/eLearning Authoring tools (Storyline, Rise, Captivate)Strong technical knowledge and diagnostic capabilityStrong cross-functional collaboration and influenceProgram management and organizational skillsNice-to-Have / Future-Focused CapabilitiesExperience building structured learning programsAdministration/Coordination of learning management systems (LMS)Experience with certification frameworks and competency modelsExposure to KPI-driven service environmentsLean / continuous improvement experienceExperience in aftermarket, foodservice, or equipment-based industriesTravel Expectations25-30%Benefits (Change for your region specifically, below is US).Medical, Dental, Vision, and Prescription Drug insurance plansAccess to a Health Advocate who is an expert in Marmon's health plan and can help you select the best health benefits for you and your familyTax advantaged spending accounts for health and dependent care expensesWellness programs and resources including Telehealth, Mental Health, Fitness, and Family PlanningGenerous paid time off for personal use, holidays, and parental leaveCompany-sponsored life insurance401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your ownFinancial and retirement advisingAbout Marmon HoldingsMarmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon's 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.
Pay Range:
86,640.00 - 129,960.00We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.
Worksite address
minneapolis, MN, 55407, US
Who can apply
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