About this opportunity
Horizontal Talent lists this Technology Incident Manager opportunity in brooklyn, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join a dynamic incident management team where you’ll help restore critical technology services, coordinate cross-functional response efforts, and keep stakeholders informed during high-impact events. This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex problems, and is confident guiding recovery efforts across technical teams.
Responsibilities
Monitor, assess, and help drive resolution of critical technology incidents and outages affecting enterprise operations
Proactively investigate potential incidents and engage the right technical support partners as issues emerge
Lead incident response activities, including triage calls, bridge coordination, and vendor collaboration
Communicate clearly and consistently with business stakeholders, technical teams, and leadership throughout the incident lifecycle
Escalate urgent issues appropriately and provide timely progress updates during troubleshooting and remediation
Document incident timelines, restoration actions, and follow-up items to support post-incident reviews and process improvement
Partner with teams across monitoring, detection, problem management, and communications to strengthen recovery readiness
Support production readiness efforts for critical initiatives and help improve incident management processes and metrics
Participate in rotating on-call support and off-hours coverage, including overnight and weekend needs
Skills
3+ years of experience leading technical projects, incidents, or cross-functional initiatives
Background supporting highly impactful incidents across multiple business areas or technology teams
Working knowledge of distributed systems, networks, application environments, and mainframe platforms
Familiarity with ITIL-based incident management practices and service restoration workflows
Strong decision-making skills and the confidence to guide response efforts in time-sensitive situations
Excellent communication skills for both technical and non-technical audiences
Ability to stay organized, composed, and effective under pressure
Detail-oriented documentation and follow-through skills
Bachelor’s degree in a related business or science field, or equivalent work experience
Preferred Skills
ITIL or incident management certification
Project management certification such as PMP, or a related technical certification
Experience facilitating high-stakes incident calls and driving cross-functional resolution
Exposure to production readiness reviews and recovery documentation maintenance
Experience identifying process gaps and contributing to continuous improvement initiatives
Ability to adapt quickly in a shifting environment while maintaining professionalism and collaboration
Horizontal is committed to fostering an inclusive, respectful, and equitable workplace where diverse perspectives are valued and all candidates are supported throughout the hiring process. We encourage applicants from all backgrounds to apply and bring their unique experiences to the team.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $50 - $56 per hour based on qualifications and experience.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.