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Job description
Telecommunications Center AssistantThe Telecommunications Center Assistant establishes and maintains good customer relations with the general public, potential clients, caregivers and fellow employees of the VCU Medical Center. This will include but is not limited to Patient Information, Physician Information, Clinic and Medical Center Information, Paging/Beeper Information and other related services. This position demonstrates compliance with all local, state and federal laws and regulations, including JCAHO standards and VCUHS policies and procedures.Licensure, Certification, or Registration Requirements for Hire: N/ALicensure, Certification, or Registration Requirements for continued employment: N/AExperience REQUIRED:Minimum of one (1) year of clerical work experiencePrevious experience with a variety of software applications including word processing, spreadsheets, database, e-mail, etc.Experience PREFERRED:Previous experience preferably in a very active Call Center environmentPrevious experience using medical terminologyEducation/training REQUIRED:High school diploma or equivalentEducation/training PREFERRED:Completion of some college course workIDX or similar scheduling system trainingIndependent action(s) required:Answers incoming phone lines and routes calls appropriately.Pages physicians and other VCUHS employees.Announces all emergency codes and makes appropriate related telephone calls.Reports problems alerted by control panels such as fire, etc.Supervisory responsibilities (if applicable): N/AAdditional position requirements:All assistants may be required to work some shift rotations or overtime to maintain staffing requirements and service levels.Assistants may be required to work every other weekend and scheduled holiday hours depending on work location and operational needs.Age Specific groups served: AllPhysical Requirements (includes use of assistance devices as appropriate):Physical: Lifting less than 20 lbs.Activities:Prolonged standing, Repetitive motionOther:KeyboardingMental/Sensory:Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinkingEmotional:Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent changeCompensation Range$15.30 - $22.95Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.RotatingEEO Employer/Disabled/Protected Veteran
Worksite address
richmond, VA, 23220, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.