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Job description
Job TitleDispatches calls for emergency and non-emergency situations for the City. Provides information to police and fire units, connects callers with City services, and files and organizes warrants as needed.Essential Functions/Job Competencies/Physical RequirementsThe intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.Sets priorities among incoming events and dispatches the police to necessary locations using both radios and computers.Maintains radio contact to ensure accurate status of the exact location of equipment and personnel.Receives and transmits telephone and radio emergency calls, as well as non-emergency calls, complaints, and inquiries from the public.Performs related work as required.Competencies for Successful Performance of Job DutiesKnowledge of:Modern office procedures and methods including computers and applicable software.English grammar, spelling, and punctuation.Policies and procedures for emergency medical dispatch (EMD).Skills and Abilities:Organization and time management.Performing a variety of duties, often changing from one task to another of a different nature.Remaining calm in stressful situations.Effective communication, both orally and in writing.Establishing and maintaining effective working relationships.Meeting schedules and deadlines of the work.Maintaining the confidentiality of information and professional boundaries.Operating two-way radio.Evaluating and prioritizing calls.Building and maintaining effective working relationships with others.Maintaining good planning and organizational skills.Taking and following directions from supervisor.Giving directions to and gaining compliance from assigned staff.Performing strenuous work and routine work.Projecting a positive and professional image of the City of Laredo.Effectively communicating both orally and in writing in the English language and orally in the Spanish language.Complying with all City of Laredo's policies and procedures.Maintaining good health and physical condition sufficient to permit the full performance of the duties of this position.Work Environment/Conditions and Physical DemandsPhysical Effort Requirements Position will have the following exposuresOffice or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Work Environment Locations Position will require the employee to work in the following types of work environmentsNever: Street environment (near moving traffic), Construction siteSeldom: Outdoor environment, Vehicles, Warehouse environmentFrequently: Office or similar indoor environment, Confined spaceExposures Position will require the employee to be exposed to the following environmental elementsNever: Moving mechanical parts, Toxic or caustic chemicals or substancesSeldom: Extreme cold (below 32 degrees), Extreme heat (above 100 degrees), Communicable diseases, Fumes or airborne particles, Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)Sometimes: Individuals with known violent backgroundsFrequently: Individuals who are hostile or irateTravel Position will require the employee to travelNever: National travel, International travelSeldom: Local travel, Regional travelMinimum QualificationsRequired Education and ExperienceU.S. CitizenHigh School Diploma or G.E.D.Foreign Education:Applicants who have completed education outside of the United States must submit a foreign credential evaluation completed by a professional credential evaluation agency that is a member of the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). The evaluation must verify the U.S. equivalency of the degree and identify the comparable U.S. degree level. Applicants are responsible for obtaining and submitting the required evaluation documentation.Note: The City of Laredo is not responsible for any fees associated with obtaining a foreign credential evaluation or educational equivalency documentation.Valid Licenses and CertificationsRequired Licenses and Certifications:Valid Texas Identification card or Government Issued card is required at the time of job offer and hire. Must have reliable form of transportation to and from work site and is expected to arrive at work site on a timely basis.Licenses and Certifications that must be obtained after employment. Continued employment is contingent on successfully obtaining required certification(s) and/or license(s) within the specified period of time indicated above from time of hire.40 Hour Basic Telecommunicator Certification must be obtained within 6 months of employment.24-hour TCIC/TLETS full access with CCH certificate must be obtained within 6 months of employment.4 Hour TTY or TDD Certification must be obtained within 6 months of employment.First Aid Standard Certification must be obtained within 6 months of employment.Adult, Child, & Infant CPR Certification must be obtained within 6 months of employment.Cardiac Emergency Communications Certification must be obtained within 6 months of employment.TCOLE (Texas Commission on Law Enforcement) Telecommunicator License must be obtained within 6 months of employment.As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at two days prior to the scheduled interview and/or test if applicable.City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.BenefitsThe City of Laredo provides a benefit compensation package that includes the following for all Full-time regular employees:10 days of paid vacation per year6 1/2 days sick leave per yearPension plan16 paid HolidaysPaid health *Dental plan *Life insurance *
Worksite address
laredo, TX, 78040, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.