About this opportunity
Costco Auto Program lists this Telephonic Trainer (Dealer Trainer) opportunity in reno, Nevada. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
SUMMARY
The Dealer Field Support department’s primary objective is to train and support the Auto Program Dealer Network to ensure participating auto dealers excel in the Auto Program. Dealer Trainers are responsible for supporting Dealers within an assigned territory by conducting detailed, phone-based, training on a variety of topics and updating Dealer files using established Auto Program processes. Trainers need to be able to enthusiastically deliver content with confidence and professionalism during all training calls. Trainers work as part of a service-oriented team and are willing to contribute to the team by accomplishing any related tasks as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Facilitate phone-based training sessions on a variety of topics related to our Auto Programs; including training Dealers on how to use our website and program tools
Assist Dealers in completing post training program certification
Answer incoming calls and respond to Dealer requests post training
Build and create rapport with assigned Dealers and Field Representatives
Process on-line tickets to update Dealer information in the Company’s customer relationship management (CRM) software
Provide ongoing support for Field Representatives in assigned territories
Take detailed notes and document all Dealer conversations in the CRM software
Coordinate with our Dealer Schedulers to communicate scheduling needs
Contribute to manufacturer promotions by training participating program Dealers
Attend and participate in department meetings
Maintain open communication with the Department Manager and Executive Director
Other duties as assigned
Requirements
REQUIREMENTS/QUALIFICATIONS
Two-year College or university; and/or related experience; or equivalent combination of education and experience
Excellent follow-up, relationship building and interpersonal skills
Detail-oriented; able to multi-task and stay organized
Friendly demeanor & positive attitude
Self-motivated, must be able to work independently with minimal supervision
Continually strives to improve skills and knowledge
Excellent written and verbal communication skills
Must be comfortable being on the phone
Must be a team player and work well with others
Must be flexible and adaptable to change
Must be able to meet deadlines.
Knowledge of Microsoft Office tools and the internet
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.