About this opportunity
Affinity Plus Federal Credit Union lists this Teller - Cambridge, MN opportunity in cambridge, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Member AdvisorAt Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference.Position Summary The Member Advisor plays a vital role in delivering an exceptional member experience by managing a wide range of transactions and inquiries—from simple to complex. This role requires strong knowledge of credit union products, policies, and procedures, along with the ability to understand member goals and provide guidance on products, services, and financial solutions that support financial well-being. A Member Advisor ensures operational integrity, supports fraud prevention and compliance, and fosters strong member relationships through proactive service, problem-solving, and trusted financial guidance. This position requires a high level of detail orientation, professionalism, and the ability to navigate confidential financial information.Duties & Responsibilities Member Transactions and Service • Accurately and efficiently process member transactions, including deposits, withdrawals, payments, and cashier's checks. • Provide exceptional member service by responding to questions, resolving issues, and escalating concerns when appropriate. • Gather, input, and validate wire transfer information. • Generate and issue personal and business debit and credit cards. • Troubleshoot and resolve debit/credit card issues, online/mobile banking concerns, and general account questions. • Balance and maintain a zero variance personal cash drawer and verify checks received. • Assist in balancing, maintaining, and troubleshooting TCRs, coin machines, and vault related functions.Member Support and Education • Act as a trusted advisor by understanding member goals, providing financial guidance, and recommending products, services, and financial solutions that supports overall financial well-being. • Educate members on self service tools such as Remote Deposit Capture, ATMs, Online Banking, and Mobile Banking. • Support members with maintenance needs, including address changes, name changes, account ownership updates, beneficiary additions/removals, sub account openings, and certificates of deposit. • Actively listen to members to identify unusual activity, assess fraud risk, and maintain awareness of industry fraud trends. • Educate members on fraud prevention, minimizing risk, and emerging fraud trends.Compliance, Risk and Documentation • Complete and file CTRs, SARs, and elder abuse reports as required. • Complete required compliance and operational training by assigned deadlines. • Assist with fraud detection, compliance issues, and escalations, partnering with other departments as needed. • Maintain branch logs and assist with regular audits in accordance with policy.Collaboration • Provide referrals to internal business partners, including Investments, Retirement Services, Real Estate, Business Services, and others when appropriate. • Collaborate with branch leadership and peers to contribute to department goals. • Other duties as assigned.Minimum Qualifications and Skills Required Knowledge • 2+ years of customer service or professional experience working directly with people; cash handling experience preferred. • 1+ year of financial services experience preferred. • Basic understanding of credit union products, services, and policies.Required Work Schedule This role is a full-time 40 hours/week schedule. Shift times will vary between 8 am-5:30 pm Monday-Friday and Saturday 8am-1:30 pm. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.Location This position will be based at our Cambridge, MN branch.Compensation In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role's responsibilities, required qualifications, and relevant experience. The actual starting pay may vary depending on the selected candidate's skills, experience, and other qualifications.This position has a starting pay range of $17.05 — $21.55 per hour.Grow With Us Your career and earning potential doesn't stop at hire. Through regular development and performance reviews at 6, 12, 18, and 24 months, high-performing employees may be eligible for pay increases totaling up to 13.5% within the first two years.Total Rewards Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.
Worksite address
cambridge, MN, 55008, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.