About this opportunity
One to One Health lists this TextCare Specialist opportunity in chattanooga, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
TextCare SpecialistPosition Type Full Time Job Shift Day Education Level High School Category Health CareDescriptionStatus: Full TimeSchedule: M-F between the hours of 7AM - 6PM EST (Assigned shifts)Location: 1110 Market Street, Ste 502, Chattanooga, TN 37402Position Summary: The TextCare Specialist is the starting point for each telehealth encounter and plays a vital role in maintaining continuity of care. The MA builds relationships with patients through responsive, clear, and effective communication.The day-to-day role involves triaging patients and coordinating care; dynamically responding, scheduling, charting, referring, setting tasks, and initiating follow-up. The TextCare team communicates with and treats patients in a caring and compassionate manner using multiple communication methods, including text, phone, video, and email. The ideal representative is proficient with technology, focused on patient experience, and enjoys a dynamic collaborative environment – working closely with providers to deliver seamless care.Essential Functions:Monitoring the patient engagement software for incoming messages and responding to those messages with a patient-first approach.Delighting patients with timely and compassionate responses, building the initial relationship that makes TextCare their preferred healthcare resource for problems big and small.Conducting initial patient intake, confirming their identity, reviewing previous uses, and directing them to available providers.Maintaining effective communication and continuity of care – connecting patients and providers in a timely and seamless manner.Securing patient information while maintaining patient confidence by completing and safeguarding medical records.Dynamically support TextCare, coordinating closely with providers while maintaining TextCare operational efficiency.Assisting with scheduling and other care coordination activities.Protecting the practice by adhering to professional standards, federal, state, and local healthcare policies.Required Skills/Knowledge:Ability to provide patients with timely responses, clear and professional communication, and a steadfast willingness to find solutions to all problems.Strong communication skills, including active listening and empathy, to effectively address patient needs and concerns and coordinate care.Proficient in basic technology (Microsoft products, etc).Ability or willingness to learn patient engagement software / customer service systems that enable omnichannel (text, phone, video, email) communication with patients and teammates.Ability or willingness to learn basic Electronic Medical Record (EMR) systems.Ability to multi-task and work independently with excellent organizational skills.Must possess a strong sense of professionalismMust thrive in a team dynamicAbility to read, write, and communicate the English language.Ability to effectively communicate both orally and in writingAbility to follow written or verbal step-by-step instructionsAbility to concentrate, think, and learnAbility to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.Qualifications/Experience:1+ years of work experience, preferably in customer service or healthcare.Willing to work 8-hour shifts Monday-Friday between the hours of 7AM - 5PMWilling to work on-site in Chattanooga, TNCCMA (or similar clinical accreditation) strongly preferred.Highschool diploma or equivalent required
Worksite address
chattanooga, TN, 37402, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.