About this opportunity
Victory Live, Inc. lists this Ticketing Operations Specialist opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Victory Live Ticket Fulfillment ManagerVictory Live is a private equity-backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and professional resellers. Victory Live's comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.This role is responsible for managing the day-to-day ticket fulfillment process. The role supports our Partners, Travel Agents, and Customers via phone and email, and provides technical assistance related to various API integrations with partner and automation platforms. This position combines customer service, operational support, and system management. The ideal candidate thrives in a high-volume, time-sensitive environment and delivers exceptional service. This is a full-time, non-exempt position reporting to the Operations Supervisor. The role is 100% in-office at our Buckhead, Atlanta location and requires evening and weekend availability.ResponsibilitiesExecute daily fulfillment processes and protocolsUtilize all primary ticketing systems (Ticketmaster, SeatGeek, AXS, etc) to deliver tickets to buyersProcess end-customers in both the purchasing and fulfillment of ticket orders (digital, print, and physical) for concerts, festivals, sports, theater, and other live events in accordance with event and client-specific protocolsApply marketplace policies to orders, and handle claims protocols for all buyers reporting order issuesUnderstand the unique (Ticket Evolution) service offeringsSupport the concierge/travel department to source and quote inventory to convert salesPrioritize and respond to e-mails and phone calls in a fast-paced environmentAssist our Clients with a variety of requests, including researching and resolving common issuesEscalate client requests to appropriate teams or individuals when necessaryBuild sustainable, trusting relationships with our Clients through open and interactive communicationFollow up on client requests to reach a satisfactory resolutionLeverage software to complete client requestsCollaborate with peers across all departments to improve the overall Member experienceMeet or exceed department standards for quality of serviceRequirementsProficiency with Microsoft Office Suite and Google Workspace (Chrome, Gmail, Google Docs, Google Sheets)Strong verbal and written communication skillsExcellent organizational, administrative, and interpersonal skillsComfortable working in a collaborative team environmentAble to prioritize multiple tasks with minimal guidance and proactively identify and resolve issuesAble to quickly learn and effectively utilize new softwareAbility to conduct quick, thorough research to troubleshoot errorsProfessional demeanor; able to perform well in high-pressure situationsStrong problem-solving, research, and analytical capabilitiesFlexibility to work nights and weekends as needed to meet business demandsPreferred QualificationsBachelor's degree from an accredited institutionExperience working in primary or secondary ticketing platforms or box office operationsVictory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.
Worksite address
atlanta, GA, 30301, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.