About this opportunity
SHIELD LOGIC MSSP lists this Tier 2 / Technical Support Engineer opportunity in san diego, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Tier 2 Systems & Network Engineer (MSP)Location: In-Person
Company: Shield Logic MSSP
Employment Type: Full-Time
Compensation: $50–$55 per hour (based on experience)
About UsShield Logic MSSP is a growing Managed Security Services Provider (MSSP) supporting small and mid-sized businesses throughout Southern California. We provide proactive IT management, cybersecurity services, cloud solutions, backup and disaster recovery, and strategic technology consulting.
We are seeking an experienced Tier 2 Systems & Network Engineer who thrives in a fast-paced MSP environment and enjoys solving complex technical challenges while delivering exceptional customer service.
MSP experience is strongly preferred. Candidates without managed services experience may not be considered.
Position OverviewAs a Tier 2 Systems & Network Engineer, you will work closely with our senior engineering team to support and maintain client environments. This role requires strong troubleshooting skills, excellent communication abilities, and hands-on experience with Microsoft, networking, security, virtualization, and business continuity technologies.
You will regularly work within our technology stack, including:
ConnectWise Manage (PSA)
ConnectWise Automate (RMM)
IT Glue Documentation Platform
Microsoft 365
Fortinet Security Solutions
Ubiquiti UniFi
Datto BCDR
Acronis Cyber Protect
VMware and Hyper-V
The ideal candidate is customer-focused, organized, and capable of managing multiple priorities while maintaining a high level of professionalism.
ResponsibilitiesManage and support Windows Server environments (2016, 2019, and 2022)
Administer Active Directory, Group Policy, DNS, DHCP, and file services
Support and troubleshoot Microsoft 365 environments, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD)
Deploy, maintain, and troubleshoot VMware and/or Hyper-V environments
Configure and support Datto BCDR and Acronis Cyber Protect backup and disaster recovery solutions
Manage and troubleshoot Fortinet firewalls, VPNs, VLANs, switching, and network infrastructure
Support Ubiquiti UniFi wireless and switching environments
Monitor and respond to alerts generated through ConnectWise Automate and security monitoring platforms
Create, manage, and resolve service tickets within ConnectWise Manage
Maintain accurate client documentation, passwords, procedures, and network information within IT Glue
Troubleshoot system, network, cloud, and connectivity issues remotely and onsite
Participate in client projects including migrations, upgrades, server deployments, Microsoft 365 migrations, and infrastructure refreshes
Escalate and resolve complex technical issues while documenting solutions and procedures
Deliver exceptional customer service and maintain strong client relationships
Required Qualifications3+ years of experience in an MSP, IT consulting, or managed services environment
Strong experience with:
Windows Server administration
Active Directory
DNS and DHCP
Microsoft 365 administration
Network troubleshooting
Experience configuring and supporting firewalls and VPN connectivity
Understanding of TCP/IP, VLANs, routing, switching, and wireless networking
Experience with backup and disaster recovery solutions such as Datto, Acronis, or Veeam
Ability to work independently and as part of a team
Strong written and verbal communication skills
Excellent customer service and client-facing abilities
Preferred QualificationsExperience with:
ConnectWise Manage (PSA)
ConnectWise Automate (RMM)
IT Glue
Fortinet Firewalls and Security Solutions
Ubiquiti UniFi
Microsoft Intune
Entra ID (Azure AD)
Cloud migrations and Microsoft 365 deployments
PowerShell scripting and automation
VMware and Hyper-V virtualization
Industry certifications such as:
CompTIA Network+
CompTIA Security+
Microsoft Certifications
Fortinet NSE/FCP Certifications
VMware Certifications
BenefitsHealth Insurance
Life Insurance
Paid Time Off
Referral Program
Tuition Reimbursement
Ongoing Training and Professional Development
Career Growth Opportunities
EducationAssociate Degree or higher preferred
Equivalent professional experience will be considered
Experience RequirementsVMware or Hyper-V: 4+ years preferred
Windows Server Administration: 4+ years required
Microsoft 365 Administration: 3+ years required
Fortinet Firewalls & Network Infrastructure: 4+ years preferred
Active Directory, DNS, DHCP, and File Services: 4+ years preferred
ConnectWise Manage and/or ConnectWise Automate experience preferred
Why Join Shield Logic?At Shield Logic, you'll work alongside experienced engineers supporting diverse client environments while expanding your expertise in cybersecurity, cloud technologies, networking, business continuity, and managed services. We invest in our team and provide opportunities for professional growth, certification advancement, and long-term career development.
Apply today by submitting your resume and a brief cover letter outlining your experience, certifications, salary expectations, and career goals.
Worksite address
san diego, CA, 92189, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.