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Job description
We are seeking an experienced Tier 3 Help Desk Specialist to help us provide exceptional customer service. As a Tier 3 Help Desk Specialist, your ability to troubleshoot non-documented problems and think outside of the box is of the utmost importance. Candidates that have recent experience working for an MSP are preferred.
This is a remote position, but candidates must be located in the Saint Louis area.
Tier 3 Help Desk Responsibilities
Managing technical projects and implementations
Working with and mentoring junior technicians through more complex tickets
Triaging ticket importance and escalation
Ensuring that our clients have the best support experience on the planet
Technical Things We'd Prefer You Have Experience With
Microsoft Office 365
Microsoft Active Directory
Microsoft Azure
Microsoft SharePoint
Microsoft Exchange
Firewalls
Switches
Routers
Network Cabling
Networking fundamentals (DNS, DHCP, VLAN’s, etc)
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance
Schedule
8-hour shift
Monday to Friday
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Staffing and Recruiting
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.