About this opportunity
Loyal Tire and Auto Center lists this Tow Dispatcher opportunity in monroe, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Job DescriptionFull-Time & Part-Time Positions Available
Multiple Openings – Day, Night & Weekend Shifts
Loyal Tire & Auto is looking for a dependable and organized Tow Truck Dispatcher to join our busy towing operation in Monroe, NY. The dispatcher is responsible for answering incoming calls, gathering accurate information, assigning calls to drivers, and helping keep our towing operation running efficiently. This position requires strong communication skills and the ability to manage multiple calls and priorities at the same time. Candidates should be comfortable working in a fast-paced environment and communicating with customers, drivers, police departments, motor clubs, and other accounts. Previous towing, dispatching, or automotive experience is a plus, but we are willing to consider candidates with strong customer service and organizational skills.
Job Responsibilities
Answer incoming towing and roadside-assistance calls
Gather accurate customer, vehicle, location, and service information
Dispatch calls to the appropriate tow truck operators
Communicate with drivers throughout calls and provide updates as needed
Coordinate towing, roadside assistance, accident recovery, and other service calls
Communicate professionally with customers, police departments, motor clubs, repair facilities, and other accounts
Enter and maintain accurate call information in the dispatch system
Provide customers with status updates and estimated arrival information when available
Prioritize calls based on urgency, location, equipment needed, and driver availability
Assist with general office duties and documentation as needed
Qualifications
Strong communication and customer service skills
Ability to multitask and stay organized in a fast-paced environment
Comfortable answering phones and communicating with customers and drivers
Basic computer skills and ability to learn dispatch software
Strong attention to detail and ability to accurately record information
Dependable and able to work well independently and as part of a team
Ability to remain professional while handling high-volume or time-sensitive calls
Previous dispatching, towing, automotive, or customer service experience is a plus
Day, night, and weekend shifts available
Full-time and part-time availability considered
Applicants should indicate their preferred shift and availability when applying
Pay & Benefits
$20.00–$35.00 per hour , based on experience and skill level
Full-time and part-time opportunities
Paid vacation
Paid time off
Medical insurance
Steady work with a busy, established local company
Supportive team environment
Apply Today
If you‘re organized, dependable, comfortable on the phone, and able to keep things moving in a fast-paced environment, we‘d like to hear from you.
Worksite address
monroe, NY, 10949, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.