About this opportunity
Hcltech lists this Track Lead - Program & Project Management opportunity in newton, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Track Lead - Program & Project Management
The Delivery Project Manager exists to own the health and progress of active workstreams so that L3 Tech Leads never get pulled off the floor. They are the L3\'s right hand for everything related to the work itself — finding materials, validating EDP data, checking workstream status, flagging issues, and resolving blockers before they stall execution. They own the workstream lifecycle from kickoff through completion. If the L3 is the foreman, the Delivery Project Manager is the project coordinator who keeps the path clear.
Primary Responsibilities:
Workstream lifecycle ownership — from kickoff to SLA completion
Blocker identification and resolution (materials, access, upstream dependencies, data issues)
EDP validation — confirm scope, size, and data accuracy before work begins
Workstream status monitoring — track progress against SLA timeline daily
Kickoff preparation — gather all information L3 needs before work starts
Material and equipment tracking — confirm availability, flag shortages early
Cross-team dependency management — chase upstream vendors, coordinate handoffs
Signal to L3 when something is wrong — proactive, not reactive
NeXT data integrity — ensure workstream records are accurate and up to date
SLA clock awareness — know exactly where every workstream sits against its deadline
Daily Cadence:
Morning: Review all active workstreams — identify any at SLA risk
Morning: Check for new blockers (materials, access, upstream dependencies)
Morning: Brief L3 on workstream status — what needs attention, what\'s clear to proceed
Throughout day: Investigate issues L3 flags (\"check this workstream\" → they dig in)
Throughout day: Chase resolutions — materials, upstream vendors, system access, Meta contacts
Throughout day: Update workstream status in NeXT as information changes
End of day: Confirm SLA status — which workstreams are on track, at risk, or blocked
End of day: Document blockers that remain unresolved — escalate if needed
Weekly Cadence:
Weekly workstream health review — full pipeline status across all assigned sites
Kickoff preparation for upcoming workstreams (next week\'s starts)
Coordination with other Delivery Project Managers — cross-site dependencies, shared resources
Attend SDM weekly sync (workstream health reporting)
SLA risk report — which workstreams are trending toward miss, recovery plan
Sync with OM on workstream blockers that require governance decisions
Review upcoming pipeline — what\'s 2-3 weeks out, early preparation needed?
Monthly Cadence:
Monthly SLA performance analysis — which workstreams missed and why (root cause)
Blocker pattern analysis — recurring issues that need process/system fixes
Participate in MOR preparation — workstream-level data and commentary
Process improvement proposals — what slowed execution this month, how to fix it
Forecast review — upcoming workstream volume, complexity, resource implications
EDP integrity review — data quality trends, scope creep patterns
Maximum Salary (US): Minimum Salary (US): 66000
Worksite address
newton, MA, 02165, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.