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Job description
UC Solutions Implementation SpecialistImplementation of UC solutions including Cisco, MS Teams Voice, Avaya and Aspect. Provide hardware / software / network problem diagnosis / resolution via telephone/ email/ chat for customer's end users. Administer, troubleshoot, and manage Voice infrastructure. Co-ordination with Customer Stakeholders, OEMs, 3rd party Vendors, Telecom Service Providers as and when required.Principal Accountabilities:Project implementations, testing, troubleshooting and documentation.Prepare HLD, LLD for Voice solutions including Cisco, MS Teams, Avaya and Aspect.Configuration and troubleshooting of Cisco CUCM, CUC and voice gateways/ CUBE and SBC, Avaya Aura CM, Aura Messaging, Aspect and MS Teams Voice.Troubleshooting of call drops, quality issues and other incidents.Key Technologies:CUCM & Unity connection 14.X and later versionsSIP, MGCP and H.323 gateways.CUBE/SBC Basic Call routing and dial plan managementMicrosoft Teams Voice, Direct Routing, Operator ConnectVoice Devices- Avaya, ASPECTKnowledge, Skills & Experience:5-10 Years experience in the domain with hands on knowledge of Cisco, Avaya, MS Teams, Aspect etc.Basic understanding of Avaya, Cisco, Aspect and MS Teams voice systems.Must be able to add IP phones, call flow, skillset, routing etc.Upgrade, Migrations of Voice systemsGood understanding of Unity Connection Voice mail services.Good understanding of VoIP, MGCP, H.323 and SIP services.Excellent communication skills.Open for 24x7 availabilityShould be able to jump on P1 bridges and drive the technical troubleshooting bridge.Expert level experience in handling Cisco IP telephony Network Infrastructure.independently resolve tickets within SLAAdheres to standard operating procedures / work instructionsFollow the escalation processFollow the shift hand-over processUpdate work logsUpdate the knowledge baseTechnically upgrade across versions of environment when requiredTicket Monitoring On - call supportOpening Bridge Call IP Telephony protocols like SIP, H323, MGCP and different Codecs and so on.Cisco Call Manager (CUCM), Cisco Unity Connection, UCCE, Cisco Expressway C & E Mobile and remote access (MRA) with Cisco Expressway, Single number reach (SNR).Voice Gateways / CUBE, SBC and related products.CUCM integration with CISCO Unity Connections and troubleshooting.CUCM integration with LDAP and troubleshootingConfiguring CUBE/ Voice gateways/ SBC/ Voice functionality and troubleshooting.Configuring analog gateways and troubleshooting.Configuring translation pattern, route pattern and troubleshootingConfiguring call handler and distribution list in unity connection.Configuring IP phone and Webex clients and troubleshootingConfiguring voice mail for the users.Configuring speed dial and abbreviated dialling.Troubleshooting call routing, DTMF issues and so on.Dimensions:Ability to understand customer's requirements.Technical Certification: Avaya, Cisco, Aspect and MS Teams with at least 3 to 5 years of experience.Competencies:Customer FocusTeamworkTechnical ExpertiseInterpersonal EffectivenessConcern for Order and QualityAbility to work under pressureFlexibilityProblem solvingBalance and progress parallel activitiesBusiness Communications
Worksite address
jersey city, NJ, 07310, US
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