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Job description
Please note: a resume is required for this position
Pay Rate: $22.50 an hour
SUMMARY: To oversee Food and Beverage outlet operations when required to do so by management. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES Schedule, train, coach, and evaluate staff and conduct performance reviews
Direct daily work activities and inspect work for conformance to standards
Establish and uphold quality, service, and cleanliness standards
Address guest questions, complaints, or concerns in a courteous, professional manner
Ensure transactions and cash-handling procedures are followed appropriately
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:1 year supervisory experience
Preferred:High School Diploma/GED or equivalent experience
Skills
Required:Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills
Preferred:Computer skills - Microsoft Office (Word, Excel and Outlook) and Windows
Abilities
Required:Ability to work fast and efficiently completing multiple tasks in a professional manner
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to serve both internal and external customers
Ability to speak in a clear, concise and pleasant voice
Ability to control labor costs
REQUIRED TRAINING Treasure Island guest service training
TIPS training and certification
Bloodborne Pathogens training
Effectively Handling Harassment training
Treasure Island Food Handling Procedures training
Any position-related training as determined by department manager
PHYSICAL DEMANDS Must be able to walk and / or stand and exert fast-paced mobility for up to 8 hours
Must have a good sense of balance, and be able to bend and kneel
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 25 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT Work is performed primarily in restaurant areas but includes going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.