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Job description
Company Description Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM is seeking a highly motivated and dependable Traffic Operations Specialist in Lansing, MI.
Job Summary
Applicants will need to be professional, reliable, self-motivated, and able to follow strict standard operating procedures. Applicants will also need to confirm their willingness and ability to work in a 24/7/365 operating environment, which may include weekend, night, and holiday shifts.
This position is responsible for monitoring, detecting, and reporting traffic incidents on Michigan’s roadways, and coordinating with response agencies to manage the clearance of traffic incidents. The primary responsibility of this position is to use intelligent transportation system devices to detect and verify incidents, coordinate a response, and communicate the impacts to stakeholders. Once the Operator has confirmed a traffic incident and coordinated with the appropriate jurisdiction for response, the operator then distributes traveler information through a variety of communication platforms such as digital message signs, websites, social media, and media outlets.
Responsibilities
Managing and logging traffic incidents in an advanced transportation management system software
Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.
Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.)
Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status
Informing first responders of traffic related incidents involving injury and assisting with coordination of lane closures and diversion routes.
Coordinating incidents with local municipalities for resolution and information dissemination.
Dispatch, coordinate and communicate by radio with MDOT’s Safety Service Patrol.
Qualifications
Minimum Requirements
High School + 1 or more years prior experience as a Traffic Monitoring Operator or other related experience.
A valid driver's license is required, along with the ability to pass a Motor Vehicle Records (MVR) check in accordance with company policy
Background and drug/alcohol screening required
Preferred Qualifications
Associates Degree
Prior experience working in a fast paced, technology infused, environment
Demonstrated reliability
Full range of physical mobility, visual acuity, and general good health
Geographic familiarity with State of Michigan Interstate system
Computer proficiency: Office (Word, Excel, Power Point, Outlook)
Scheduling flexibility
Additional Information
Sponsorship is not available for this position
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
State/Province: MichiganBusiness Group: DCSLegal Entity: AECOM Technical Services IncBusiness Line: TransportationWork Location Model: On-SiteOperating Group: AmericasPrimary Location: US - Lansing, MI - 8885 Ricks Road Compensation: USD 18.50 - USD 22.50 - hourly
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.