Job description
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com.
The kind of people we look for:
Versatile people who thrive on variety and challenge
Excited about working in a fast-paced environment.
Innate problem solvers who want to grow in a flexible, collaborative culture.
Takes initiative, pushes boundaries, motivated to innovate.
Individuals with a growth mindset who want to use their learning and relationship-building skills.
Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.
Position Summary:
ClearCaptions, a leading provider of caption phones for the hard of hearing, is seeking a dedicated Sales Enablement Manager to lead our sales enablement and business operations team. In this multifaceted role, you will be a key driver of sales excellence, Salesforce optimization, and team management. Your responsibilities will encompass overseeing sales enablement programs, coordinating events, providing Salesforce support, and ensuring seamless collaboration between sales and other departments. The ideal candidate will be pivotal in driving the successful adoption and retention of our products.
This is a Remote/Work from Home position reporting to Sr. Manager Business Operations
What you will do:
Develop and execute sales enablement strategies tailored to the unique needs of our senior customer base.
Lead a team responsible for coordinating events, providing Salesforce support, data correction, and other operational projects.
Collaborate with sales leaders to identify training needs, and/or process improvements.
Create and deliver engaging training programs for sales representatives, focusing on product knowledge, sales techniques, and Salesforce best practices.
Develop and maintain a comprehensive sales knowledge base, standard operating procedures, and other educational materials.
Reviewing Sales commissions to ensure correct payouts.
Oversee day-to-day Salesforce operations, ensuring optimal platform efficiency and supporting the sales team with troubleshooting as needed.
Monitor Salesforce analytics to identify opportunities for process improvement and increased productivity.
Manage a remote team, handling timecards, performance evaluations, and ensuring team members are equipped for success.
Identify areas for improvement in team processes and implement solutions to enhance efficiency and productivity.
Provide ongoing support and coaching to team members, fostering a positive and collaborative team environment.
Collect product feedback from field technicians and report to support and product leadership.
Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team. Continually upgrade talent through timely talent management, development, succession planning and recruitment.
Qualifications:
Bachelor’s degree in Business, Marketing, or a related field.
5 years relevant experience in sales enablement, Salesforce operations, team management, or a similar role.
Strong understanding of sales processes, and Salesforce administration
Proactive and results-oriented mindset, with a commitment to driving customer adoption and retention.
Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
Strong analytical, planning and budgeting skills. Ability to influence others.
Excellent verbal and written communication skills, presentation, and problem-solving skills.
Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Physical Demands:
Employees may experience the following physical demands for extended periods of time:
Sitting, standing, and walking (95-100%)
Keyboarding (70-90%)
Viewing computer monitor, tablet, and/or cell phone requiring close vision (70-90%)
Work Environment:
100% Remote: Work environment is at home.
Compensation:
$62,000.00 to $78,000.00 plus inside sales team bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.
Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.
Protecting Your Candidate Experience At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:
All legitimate ClearCaptions job openings are posted exclusively on this careers page.
Our recruiters will only contact you from verified @clearcaptions.com email addresses.
We will never offer a job through LinkedIn messages or any social media platform.
We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.
We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at . We’re committed to a hiring process that is respectful, secure, and clear every step of the way.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.