Training Lead

Job description

Job Description

Join JPMorgan Chase Wholesale Lending Services (WLS) as a Role Readiness Vice President and help shape how teams learn, adapt, and perform across end-to-end loan operations. You'll partner with subject matter experts to create engaging, role-specific training and knowledge resources that accelerate new-hire readiness and support change at scale.

As a Role Readiness Vice President in Wholesale Lending Services (WLS), you will be part of a team responsible for the training and knowledge management needs of the organization. Wholesale Lending Services (WLS) is part of the JPMorgan Commercial & Investment Bank providing commercial lending support to multiple business units across the firm. The Operation provides loan documentation; closing and funding; payment and fee processing; syndicated loan processing; credit administration; collateral perfection and management; customer service and reporting; and construction management. You will partner with subject matter experts to design, develop, deliver and support role-specific learning programs focused on new hire skill enhancement and change readiness. You will bring strong knowledge of loan operations and demonstrated experience developing content and engaging audiences on complex subject matters.

Job Responsibilities

Design, facilitate, and maintain new hire, skill enhancement and initiative-specific training programs

Manage the production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programs

Evaluate the effectiveness of training programs to ensure that desired outcomes have been achieved

Document and maintain detailed training materials and job aid resources to assist end users in day-to-day functions

Provide guidance and subject matter expertise to organization and team on appropriate, high quality training solutions

Translate subject matter expert knowledge into effective learning solutions

Document, evaluate, and coach trainees on performance

Participate in content reviews with stakeholders to ensure accuracy and validity of all training content

Participate on project teams whose outcomes have significant impact to business results

Assist managers in development and coaching of staff

Lead Role Readiness engagement with specific business units in the Operation to align strategy and develop execution plans

Required Qualifications, Capabilities, And Skills

Foundational facilitation skills using varied training methods

Strong communication, planning, organization, time management, and presentation skills

Strong instructional design and analytical skills

Proven loan operations experience

Flexible and independent, with ability to manage multiple priorities

Technically savvy, able to research and quickly learn new technologies

Skilled at assessing trainee readiness and ability to meet training standards

Adaptable to changes in content, policies/procedures, and regulations

Advanced Microsoft Office skills (Word, Excel, PowerPoint)

Effective in interacting at all organizational levels

Collaborative with global partners, with strong problem-solving and decision-making skills

Preferred Qualifications, Capabilities, And Skills

Experienced in formal training/education and familiar with adult learning theory

Proficient with Articulate Storyline, Camtasia, and Adobe Creative Cloud Suite

Seasoned with syndicated lending experience

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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Worksite address

newark, DE, 19711, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.