About this opportunity
U.S. Bank lists this Transformation Program Operation Specialist opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Credit Risk Administration Transformation Program Operation SpecialistAt U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.About the Credit Risk Administration (CRA) TeamWe are a highly dynamic and talented team which delivers on our mission through four pillars: Customer, Process, Talent, and Data.Vision | We create the future of credit risk management through data, analytics, and risk process innovation for our customers.Mission | We deliver data-driven information solutions to protect our stakeholders and inform the most significant financial decisions in the bank.Values | In addition to U.S. Bank core values, we prioritize collaboration, integrity, simplicity, and continuous learning.About the RoleThe Credit Risk Administration (CRA) Transformation Team is responsible for collaborating with leadership to identify and implement process improvement opportunities that focus on improving operational efficiency, strengthening compliance and governance, providing cost savings/prevention or driving strategic alignment with enterprise initiatives.The Transformation Program Operation Specialist plays a critical role in the oversight and execution of initiatives by providing transformation assessments (e.g., discovery and scoping support, process mapping, process re-engineering, etc.) and central project planning of identified Transformation initiatives from inception to implementation. This role partners closely with our Transformation Technology Team to deliver and implement streamlined and sustainable solutions that range from medium to high complexity.This role requires continuous stakeholder engagement to ensure initiatives are delivered on time and in alignment with identified business requirements – serving as a liaison and advocate for both our internal customers and broader initiative stakeholder team. As such, the candidate must bring a passion for customer service, a desire to lead change, and the ability to operate in a complex and highly quantitative business line.Primary responsibilities:Lead structured project discussions - eliciting information from stakeholders and translating and documenting fluid discussions into actionable recommendations and requirementsDevelop and maintain detailed project plans that are inclusive of sequencing, task-level deliverables, dependencies, and baseline versus actual tracking in SmartsheetDrive plan execution with a consistent sense of urgency, timely follow-through, decision documentation, stakeholder communications and escalation of issues, bottlenecks or risksCreate and own visually engaging program communications, executive reporting, project materials and decision materials for stakeholders and senior managementOperate as a self-starter with a growth mindset – proactively identify next steps, independently advance work, seek feedback, and build proficiency in unfamiliar processes, tools and technologies in an evolving environment where priorities may shift and not all processes are fully definedProvide strong credible challenge and critical thinking to navigate ambiguity and ensure alignment with program strategies and initiative requirementsPartner with the Transformation Technology Team throughout the development lifecycle to provide process assessment/re-engineering, control evaluation, requirement refinement, user acceptance testing, implementation readiness, and post-implementation support of production solutionsBasic Qualifications - Bachelor's degree, or equivalent work experience - Typically more than five years of project management experiencePreferred Skills/Experience - Certifications: Project management, Agile, or process improvement certification—such as PMP, Certified ScrumMaster, or Lean Six Sigma.- Industry Knowledge: Banking and financial services industry knowledge preferred- Software Development Lifecycle: Familiarity with requirements gathering, solution design, user acceptance testing, implementation readiness, deployment, and post-implementation support- Project Delivery: Experience with project planning tools such as Smartsheet. Demonstrated experience managing multiple concurrent initiatives, maintaining detailed project plans, prioritizing competing demands, and driving work to completion with a deep focus on execution, accountability, and results.- Technical: Familiarity with Microsoft Power Platform—including Power Apps, Power Automate, and Power BI—and an understanding of how low-code solutions can support process transformation. Familiarity with Microsoft Copilot or similar AI-enabled productivity tools and an interest in applying emerging technology responsibly to improve business processes.- Communication: Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions. Ability to establish deep working relationships across diverse cross-functional teams.- Process Improvement: Innovative mindset with an aptitude for identifying process improvements and opportunities for efficiency.- Initiative and Learning Agility: Demonstrated self-direction, intellectual curiosity, and growth mindset, with the ability to quickly learn new processes, tools, and technologies and routinely act with a sense of urgency.- Critical and Analytical Thinking: Ability to analyze complex or unfamiliar subject matter, challenge assumptions constructively, identify root causes, and translate findings into practical recommendations.Location expectations This role requires working from a U.S. Bank location three (3) or more days per weekIf there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00
Worksite address
charlotte, NC, 28202, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.