About this opportunity
Salesforce lists this Transformation & Strategic Programs, Senior Manager (Customer Success) opportunity in indianapolis, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Program ManagerSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.ResponsibilitiesDrives the strategic development of large scale, cross organizational programsUnderstands and contributes to the overarching business strategy; bridges the gap between cross functional teams to realize the program visionBuilds cross functional relationships and proactively drives alignment across a diverse set of stakeholder groupsPartners with Experience teams to influence technology and process building that align to Customer Success strategiesCollaborate with Product Architects, Support Engineers and Success Managers to design Delivery models that best suit the customer experienceAbility to adapt communication style and content to necessary audiences ranging from executive leadership to cross functional working groupsDevelops program approach and leads the charge to successful deliveryDrives program plan and all related launch activities tied to the Product, Offer and/or Experience launch through our formal stage gate processPartner with Business Technology and other shared services teams to appropriately staff, prioritize and capacity plan across all programs through the use of agile methodologiesLead weekly and/or daily team calls to drive program alignment as well as monthly Steerco calls to gain executive buy-inSuccessfully bridges the gap between strategy, capacity, content, technology, engineering, support delivery & global enablementAnticipates problems, identifies mitigation plans and escalates gaps with leadersFosters cross team collaboration and, as needed, leads the team through fearless decision makingDevelops and governs PMO best practices across the organizationDefine, implement and continuously improve the program launch process to increase efficiency, reduce risk and improve qualityServe as product owner to sprint planning processes for shared services teamsTrain and enable cross functional teams on program management disciplinesSkills & Requirements10+ years of Program Management and/or Product Launch experience in a highly matrixed environmentOutstanding organizational, communication (verbal/presentation/written), and interpersonal skillsStrong understanding of Salesforce products, in how they connect to offer a comprehensive solution to our prospects and customersProven experience working with global teams across multiple cultures, time zones, departments and functionsAbility to establish credibility and rapport with senior executives, technical and non-technical team members alikeFlexibility in shifting direction quickly when priorities change; excellent multi-tasking skillsDemonstrate strong problem solving skills, process-driven mindset, and resourcefulnessAnalytical thinker that is willing to make decisions cross functionally in a fast paced, dynamic environmentSelf starter; willing to dig in and get the job done with minimal guidanceIdeal: Scrum master certification (CSM), PMI or PrMI certification
Worksite address
indianapolis, IN, 46201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.