Transition Specialist Representative - Jacksonville

Job description

Transition Specialist Representative

The Transition Specialist Representative leads the Paycom implementation by partnering with Outside Sales Reps, Client Relations Representatives (CRR), Paycom Specialists (PSD), and New Client Setup (NCS) Specialists to ensure a successful implementation by guiding our clients to 100% usage and adoption of the Paycom solution. The TSR serves as the primary implementation leader responsible for owning the client implementation experience from kickoff through successful transition to long-term care, ensuring implementation strategy, execution, client adoption, first payroll readiness, and successful implementation outcomes are achieved.

Responsibilities

Workload & Project Management:

Utilize a defined implementation plan for all customers, including the goal of complete system utilization according to the Paycom Strategy through full product adoption, employe usage, automated decisioning and any other strategy put forth to differentiate Paycom's offering in the marketplace.

Successfully implements newly released products with all clients.

Holds clients accountable to deadlines and drives projects to a successful and timely completion while achieving position metrics and customer satisfaction.

Processes standard to complex payrolls under limited supervision & coordinates payroll processing timelines with all clients to ensure payroll is submitted in accordance to Paycom submission deadlines

Holds internal and external partners accountable to project objectives and timelines

Provides technical and functional support to all internal and external parties with a Paycom Project Plan to collect outstanding data for each client(s) and ensure all deadlines are met

Works with client(s) to map their current process, understand client pain points and identify areas of improvement to maximize efficiencies through use of the Paycom solution and best practices

Coordinates with client(s) to collect setup documentation of all applicable HCM products

Ensures all open implementation tasks are completed, client(s) acceptance meeting is successfully conducted, and all handoff requirements are met per the process to indicate that the client is trained and prepared to transition to the long-term care teams (PSD/CRR)

Own and drive the client implementation experience from kickoff through successful transition to long-term care.

Serve as the primary implementation leader and strategic partner for clients throughout the implementation lifecycle.

Maintain ownership of the overall client experience throughout implementation, proactively driving communication, momentum, issue resolution, and client confidence.

Accountable for implementation success, client adoption, timeline execution, first payroll readiness, and seamless transition to long-term service.

Lead and execute implementation configuration, product setup, client training, adoption strategy, and implementation planning activities.

Serve as the central point of accountability for implementation execution and coordination across internal and external stakeholders.

Risk Management:

Diagnoses, researches and resolves customer concerns and requests

Makes independent decisions on problem resolution that are consistent with Paycom policies and procedures

Submits all sensitive data through appropriate Paycom platforms in accordance with Paycom Security Standards

Proactively anticipates client(s) needs and assesses risk

Keeps management informed of any significant client problems

Training & Mentoring:

Utilizes the Paycom Project Plan to record setup and trainings for all HCM products per client(s)

Promotes the use of Paycom HCM products through training on site or via web meeting

Ensures all trainings have client acceptance and meet all Paycom standards

Change Management:

Actively drives the company vision through the utilization of the Paycom solution

Easily adapts to internal process changes and stays up to date on product developments

Completes Paycom product training to stay abreast of new releases and functionality in order to successfully advise and direct clients on best practices to platform optimization

Holds internal and external partners accountable to project objectives and timelines

Demonstrates initiative by constantly looking for and recommending ways to improve the TSR role

Guide clients through organizational and operational change associated with implementation, ensuring confidence, engagement, and successful adoption

Drive implementation momentum and proactively identify risks, blockers, and opportunities for improvement throughout the implementation lifecycle.

Communication & Leadership:

Acts as the single-threaded owner responsible for driving implementation execution, communication, and alignment across all stakeholders.

Leads client conversations with confidence, professionalism, and strategic business acumen.

Monitors all communication channels including but not limited to e-mail and telephone notifications providing prompt responses

Answers standard to complex questions under limited supervision

Communicates the importance of data validation and first payroll preparation requirements to all clients to ensure perfect first payrolls

Ensures documentation of client processes and account notes are logged timely within Paycom Client Intelligence (PCI)

Ensures proper meeting etiquette by paying attention to the correct posture, inflection, courtesy, tone, understandability and rate of speech

Communicates effectively with clients and colleagues to establish cordial/effective working relationships

Tactfully communicates critical feedback to clients, colleagues and manager

Assumes responsibility for establishing and maintaining effective communication and coordination with Paycom personnel and management

Attends and leads meetings as required (on site and/or web meeting)

Maintains a positive attitude with all Paycom personnel and management

Adheres to all policies of Paycom including those outlined in the Paycom Employee Handbook

Communicates agendas and recaps for all meetings and trainings

Travel:

Up to 100% travel – may include overnight on all avenues of transportation (plane, train and/or automobile)

Required to attend in person New Hire, Regional and Department training

Worksite address

jacksonville, FL, 32290, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.