About this opportunity
TriNet lists this Transition Strategy Partner opportunity in austin, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance, and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
A Brief Overview
The Transition Strategy Partner serves a strategic partner across the sales and customer lifecycle, supporting prospects and customers from pre-sale through implementation and transition. This role uncovers and resolves complexities in the sales and onboarding process, partners cross‑functionally to remove barriers, and ensures accurate expectations are set for a smooth transition to TriNet. The Transition Strategy Partner plays a critical role in reducing time to close, optimizing solution configuration, and delivering an exceptional client onboarding and transition experience for PEO, ASO, and/or OMS products.
We are hiring for the team in the following cities:
New York
Austin
Denver
Phoenix
Irvine
San Diego
Miami
Charlotte
Raleigh
Dallas
What You Will Do
Partner with Sales Consultants and prospects beginning in the sales process through completion of customer onboarding, by project managing prospects and clients through all phases of implementation, including planning, system setup, policies and rules, and utilization of additional products and services.
Analyze prospective clients’ businesses to recommend efficient configurations of TriNet’s solutions including upsell and identification of utilization opportunities of TriNet's products and services.
Advocate for customers by identifying gaps through probing questions, troubleshooting, resolving, or advancing issues that may impact implementation or transition success.
Act as a liaison between customers and internal partners (Sales, Customer Experience, Technical, and Operations teams).
Maintain detailed knowledge of TriNet’s core products, strategic service offerings, policies, systems, capabilities, and limitations.
Act as an escalation point during complex onboarding scenarios, collaborating with internal teams to resolve issues and remove blockers.
Educate customers on critical setup activities, product functionality, and their ongoing responsibilities during and after implementation.
Proactively engage clients to ensure high service standards and a seamless transition experience.
Identify opportunities for process improvement and support continuous enhancement of transition and onboarding practices.
Performs other duties as assigned
Complies with all policies and standards
Education Qualifications
Bachelor's Degree or 5+ years of equivalent work experience preferred
Experience Qualifications
Typically 3+ years of consultative or account management experience required
Typically 1+ years of Sales Support and/or Implementation experience required
Skills And Abilities
Solid knowledge and understanding of state and federal employment laws in Payroll and Leaves. (Basic proficiency)
Strong consultative, critical thinking, and organizational skills. (Intermediate proficiency)
Demonstrates ownership mindset. (Basic proficiency)
Excellent interpersonal, verbal, written, presentation, and facilitation skills. (Intermediate proficiency)
Strong business acumen with the ability to analyze data, perform pricing calculations, and support decision‑making. (Basic proficiency)
Demonstrated strength in issue management, customer advocacy, problem solving, and relationship building. (Intermediate proficiency)
Ability to work effectively in a fast‑paced, evolving environment while managing multiple priorities. (Basic proficiency)
Excellent attention to details. (Basic proficiency)
Proficient in Microsoft Office Suite. (Basic proficiency)
Commitment to professional ethics, collaboration, and a diverse workplace. (Basic proficiency)
Licenses and Certifications
Certified Associate in Project Management (CAPM) preferred
Certified Payroll Professional (CPP)-APA preferred
Portfolio Management Professional (PMP) preferred
SPHR or SHRM-SCP preferred
Travel Requirements
Be available to travel to market assigned client locations up to 50% of the time.
Work Environment
Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
The preferred location for this role is Austin, TX, and the salary range for this location is $34.04 to $68.08. All qualified external applicants will be considered for an in-office role, based in Austin. All qualified internal candidates are encouraged to apply and consider relocation to Austin and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.
A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.
Additionally, subject to applicable eligibility requirements, TriNet offers permanent full‑time employees a variety of benefits including
medical, dental, and vision plans
life and disability insurance
a 401(K) savings plan
an employee stock purchase plan
eleven (11) Company observed holidays
PTO
a comprehensive leave program
Please click the following link for detailed information about our benefits offerings:
TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires accommodation during the application process should contact to request such accommodation.
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Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.