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Job description
Position Type:
Support Staff/Transportation Assistant
Date Posted:
9/14/2026
Location:
Transportation
Closing Date:
09/28/2026
Job Description
Title: Transportation Family Liaison
Reports to: Transportation Manager
Purpose:
The Family Liaison's primary purpose is to provide support to the parents/guardians and school community by providing resources and resolution for transportation related issues. The Family Liaison builds a relationship between school, families, bus companies, and the community.
Responsibilities include, but not limited to:
Investigate family needs with an emphasis on issues related to transportation. Investigation should include working closely with Bus Companies, Teachers, Principals, Support Staff providers in schools, as well as Parents/Guardian.
Communicate identified needs to Manager and plan resources needed for a positive resolution.
Host and manage annual New Family meetings.
Attends scheduled Open House sessions at school level to provide transportation-related information.
Visits hospitals and provides support to families when accident occurs while being transported to or from school on a school vehicle. Written updates provided to management on the status of each student's condition.
Department Of Children and Families (DCF) mandated reporter, files all DCF reportable incidents with the DCF department. Manages documents related to DCF report, including providing reports to schools.
Assist in the Call Center when needed.
Required Experience: Collaborative -- A dynamic personality that is collaboratively minded, can recognize and identify strengths, seek consensus around mutual goals, and build meaningful relationships.
Creative -- A systems-thinker and builder, who is not afraid to be innovative in designing solutions and has skills in articulating these ideas and concepts.
Methodical -- Strong analytical, systems, and problem-solving skills to evaluate issues/complaints, prepare reports, and recommend/implement solutions using independent judgment. Ability to move from concepts to action through strong program design and evaluation.
Reliable -- Leadership skills that reflect and value a team approach, demonstrate integrity, effectiveness, efficiency, and the ability to deliver high quality service. Highly capable of handling multiple tasks, projects, and timelines. Excellent oral and written communications skills.
Trusted -- Ability to work with parents/guardians, partners, and staff of diversified backgrounds with a positive, optimistic, solutions-oriented attitude. Shares a deep respect for the community, its stakeholders, and the families we serve.
Required Qualifications: High School Diploma or GED required.
Excellent organizational, communication and written skills
Computer literate including knowledge of Microsoft Applications
Global Positioning and video experience
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Worksite address
hartford, CT, 06112, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.