Job description
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Travel Automation Analyst Remote
Full time, United States
In this role, you will support and review low level complexity help desk requests.
As a Travel Automation Analyst, you will
Provide a proactive and consultative approach to programming basic entry level solutions
Learn, understand, and adhere to department guidelines and procedures consistently
Provide basic troubleshooting for key information related to client concerns, programming errors, and escalations
Focus on basic routine requirements gathering and routine writing
QC Web updates per help desk requests
Provide an on-going resource for OBT and QCE implementation projects
Submit requests to detach and/or attach global standard optional or custom routines
QC Web account creation for project implementations
About you
Prior experience in the travel industry, should include MidOffice Applications knowledge as part of an organized technology team
Strong hands-on knowledge of all aspects of the travel reservation process
Ability to work on multiple projects concurrently
Excellent organization and time management skills
Proven customer service skills
Good knowledge in Microsoft Office products
Strong verbal and written communication skills in English
Working knowledge of Sabre and Amadeus GDS systems is a plus
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
You’ll be offered
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Business Analyst 1, CSS Travel Automation is between $58,000 and $62,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.