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Job description
Full‑Time Medical Receptionist (No Routine Travel Required)
Advanced Eye Care is a fast‑paced, patient‑centered ophthalmology practice serving our community with compassion, expertise, and exceptional service. We are seeking a Medical Receptionist who enjoys helping patients, and brings a calm, positive presence to the front desk.
Our reception team is the first point of contact for up to 85 patients per day, and plays a critical role in ensuring smooth clinic flow, accurate information, and an outstanding patient experience. A professional, customer service orientation is critical to the position.
What You’ll Do
Greeting and checking in patients; verifying demographics and insurance; collecting co‑pays and balances
Scheduling appointments according to clinic protocols
Managing a high‑volume, multi‑line phone system with professionalism and warmth
Reviewing and processing online appointment requests and digital intake forms (Klara)
Maintaining accurate insurance information and recognizing differences between PPO, POS, and HMO plans
Scanning insurance cards and required documentation
Reviewing and processing messages from the on‑call service
Managing incoming faxes and routing them appropriately
Assisting with patient balance inquiries and processing payments, including Card‑on‑File transactions
Selling over‑the‑counter products and cataract evaluation prep supplies
Coordinating care with outside providers and obtaining medical records
Keeping the reception and waiting areas clean and organized
Participating in staff meetings and completing projects assigned by the Office Manager
What We’re Looking For
We’re seeking someone who brings professionalism, empathy, and strong organizational skills to every interaction. Ideal candidates will demonstrate:
A positive, team‑oriented attitude
Ability to maintain strict patient confidentiality
Strong multitasking skills and the ability to prioritize in a busy environment
Comfort working with diverse personalities and patient needs
Ability to remain calm, courteous, and effective under pressure
Strong communication skills, both written and verbal
Ability to work independently and as part of a team
Ability to problem‑solve and elevate when necessary
Commited and reliable when working a set schedule
Required Experience & Skills
2+ years of experience in a medical office or clinic (ophthalmology preferred)
Knowledge of medical practice operations, especially optometry/ophthalmology
Familiarity with Medicare, Medicaid, and managed care plans
Experience with multi‑line phone systems and standard office equipment
Understanding of medical records policies and compliance requirements
Medical terminology knowledge (ophthalmology preferred)
Why Join Us?
At Advanced Eye Care, we pride ourselves on an education‑forward, patient‑focused approach. You’ll join a supportive team that values professionalism, collaboration, and high‑quality care. This role is ideal for someone who enjoys meaningful patient interaction and thrives in a dynamic clinical environment.
Full Time Benefits
Medical
HSA or FSA Plans
Employer-Paid Group Life
Employer-Paid Long Term and Short-Term Disability
Paid Time Off
Paid Holidays
Vision Care Benefits and Optical Allowance
401k Profit Sharing
Cash Balance Plan
Voluntary Benefit Offerings – Family Life, Family STD, Critical Illness, Accident, Pet Insurance, Identity Protection
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Worksite address
joliet, IL, 60432, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.