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Job description
Orthodontic Treatment Coordinator – Gentle Dental
$1,000 Signing Bonus! Full-Time | $24–$28 per Hour DOE | Orange County, CA
At Gentle Dental, we believe a great smile can change a life—and our Orthodontic Treatment Coordinators play an important role in helping patients and families confidently begin that journey.
We are looking for an experienced, motivated Orthodontic Treatment Coordinator who combines exceptional patient service with strong communication, relationship-building, and treatment presentation skills.
If you have orthodontic experience, enjoy connecting with patients and families, and thrive on helping people overcome financial or scheduling barriers to treatment, we'd love to meet you.
About the Role
As an Orthodontic Treatment Coordinator , you will guide patients and families from their initial orthodontic consultation through treatment acceptance and scheduling.
You'll partner closely with our orthodontists and clinical teams to help patients understand their recommended treatment, expected timeline, insurance benefits, costs, financing, and payment options. Your ability to build trust, communicate value, and follow through with patients will directly contribute to an exceptional patient experience and successful orthodontic treatment starts.
What You'll Do
Create a welcoming and positive orthodontic consultation experience for patients and families
Build rapport with patients and parents and understand their treatment goals, questions, and concerns
Partner with the orthodontist to present recommended treatment plans clearly and confidently
Explain orthodontic treatment options, timelines, expectations, and next steps
Present treatment fees, insurance benefits, financing, and available payment options
Help patients and families overcome financial, scheduling, or other barriers to beginning treatment
Establish treatment schedules and coordinate orthodontic start appointments
Follow up consistently with patients who have completed consultations but have not yet started treatment
Monitor patient progress and maintain accurate treatment plan information in the practice management system
Track consultations, pending treatment, case acceptance, and treatment starts
Maintain knowledge of applicable insurance plans, benefits, exclusions, and limitations
Submit required documentation and predeterminations to third-party benefit providers
Clearly communicate insurance status and patient financial responsibility
Collaborate with orthodontists, clinical teams, and office leadership to support patient care and practice goals
Deliver an exceptional patient experience from consultation through treatment
What We're Looking For
Minimum of 1 year of orthodontic experience
1+ years of dental, medical, or related front office experience
Previous treatment coordination experience strongly preferred
Experience presenting treatment plans and discussing treatment costs with patients and families
Strong interpersonal, communication, and relationship-building skills
Comfortable discussing fees, insurance benefits, financing, and payment options
Strong follow-up skills and the ability to confidently guide patients toward treatment decisions
Consultative sales experience is a plus
Strong organization, attention to detail, and ability to manage multiple patients and priorities
Comfortable using computers and practice management systems; QSI experience is a plus
Bilingual skills are a plus
A positive, patient-focused, and results-oriented approach
Compensation
$24.00–$28.00 per hour, depending on experience Plus a $1,000 Signing Bonus!
Starting pay will be determined based on relevant orthodontic and treatment coordination experience, skills, and qualifications.
Benefits
Medical and pharmacy coverage
Dental and vision coverage for employees and their families
Employee Assistance Program
Basic life, AD&D, and long-term disability insurance
6 paid holidays plus 2 paid floating holidays
PTO – 80 hours per year for hourly employees
401(k) plan with company match
Referral bonuses ranging from $600–$2,500 depending on role
Schedule
Full-Time
Locations
This position will support orthodontic patients at Gentle Dental offices throughout the Orange County area, including:
Gentle Dental Irvine 4950 Barranca Pkwy., Suite 105 Irvine, CA 92604
Gentle Dental Orange 424 South Main St., Suites H, I & J Orange, CA 92868
Gentle Dental Costa Mesa 2000 North Harbor Blvd., Suite B-100 Costa Mesa, CA 92627
Gentle Dental Placentia 620 N. Rose Drive, Suite B Placentia, CA 92870
Gentle Dental Brea 715 E. Birch St., Suite A Brea, CA 92821
Why Gentle Dental?
At Gentle Dental, we value our teammates' smiles as much as our patients' smiles. We are committed to patient care, operational and clinical excellence, personal accountability, building strong relationships, and finding innovative ways to support our patients and teams.
As an Orthodontic Treatment Coordinator, you'll have an opportunity to make a measurable difference—helping patients understand their options, navigate the financial aspects of care, and confidently say yes to treatment that can transform their smiles.
We're looking for someone who can combine a patient-first mindset with the confidence and follow-through needed to drive strong case acceptance and treatment starts.
Come join our team and help create healthy, confident smiles throughout Orange County.
Qualifications
Education
Preferred
High School or better.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
costa mesa, CA, 92626, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.