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Job description
Description
At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals. As the Treasury Management Support Specialist you will be responsible for process administration, reconciliation, and communication.
Treasury Management services supported include: ACH Origination, Check and ACH Positive Pay, Online Wires, Remote Deposit Capture, Sweep Services (Zero Balance Account, Loan Sweep, Investment Sweep), and Online Access.
A successful candidate will have:
Exemplary customer service experience
Strong attention to detail and time management skills
Confident and articulate communication skills
Initiative and strong work ethic
Ability to effectively build and maintain relationships with Emprise associates, vendors, and professional contacts
An understanding of and commitment to our values
Essential functions of the role:
Treasury Management Support
Assist commercial clients with new product requests and/or maintenance requests
Complete product setup and conduct client training virtually or onsite
Provide ongoing assistance for Treasury Sales to aid in the development of treasury-related skills including appropriate sales proposals and support as necessary for customer questions during the sales process
Communicate with clients and internal staff related to any Treasury exception processes or transaction issues
Provide customer care related to temporary increases, client issues or requests needing assistance
Gather statistical data for commercial account analysis and complete monthly service charging
Complete monthly and quarterly reports
Initiate and complete product periodic reviews for respective clients
Process Administration
Document standard operating procedures to ensure consistency in processes
Review current processes for efficiency and effectiveness on an ongoing basis
Collaborate across departments to seek process improvements
Update procedures as needed
Communication
Interact with Emprise associates, customers, other banks, and vendors relative to areas of concern involving transaction services
Escalate issues as needed
Knowledgeable
Achieve solid level of knowledge across department, rules, and regulations
Ability to work independently with minimal guidance
Serve as a technical and procedural resource for the team
Ability to establish priorities and manage deadlines
Complete assignments with attention to detail and high degree of accuracy
Training and Special Projects
Support department with training for new associates, new applications and/or new procedures.
Participate on special projects when applicable.
Ensure that tasks are understood, supervised, and accomplished
Other duties as assigned within the scope and responsibility of the job
Requirements
High school diploma or equivalent required
A minimum of 3 years treasury support, commercial customer support, or banking operations experience required.
Proficiency with large server-based applications and typical desktop software
Benefits
In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success.
At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
To learn more, please visit our website at
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.
Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.